Reservations Agent (PT)
Seabrook
- Pacific Beach, Washington, United States
- Pacific Beach, Washington, United States
À propos
Job Duties and Responsibilities (Essential Functions)
Answer telephone calls and emails in a professional manner.
Assist guests by booking reservations, answering questions about potential or existing reservations, and assisting with additional guest needs.
Promptly follow up with guest inquiries and leads to secure bookings.
Deliver the highest standard of service to all guests.
Assist with concierge services with general knowledge of the property and surrounding area, including restaurants, entertainment, special events, and general directions.
Provide general information to guests on company policies and procedures.
Maintain potential and current guest profile information.
Meeting all the company’s provided quality assurance standards.
Selling and building great guest experiences, including making recommendations and providing upsell options.
Perform other duties as assigned.
Knowledge/Skills/Abilities
Exceptional verbal and written communication skills.
Positive, upbeat, and friendly attitude, able to communicate well in a small group setting.
Ability to multitask, prioritize, and manage multi‑faceted to‑do lists; remain focused and on task.
Strong ability to pay close attention to detail.
Ability to work well as a member of a team and individually.
Qualifications
High school diploma or equivalent required; additional education or certifications in hospitality are a plus.
Previous guest service experience or experience in a call‑center environment preferred.
Experience handling inbound and/or outbound sales calls preferred.
Proficiency in Microsoft Word, Excel, Google Drive, and Outlook; strong keyboarding and 10‑key skills required.
Ability to work varied shifts, including evenings, weekends, and holidays.
Must reside in Washington State at the time of hire and maintain Washington residency throughout employment.
All candidates must pass a background check prior to employment.
Physical Requirements
Must be able to remain in a seated position for prolonged periods while managing calls and computer tasks.
Ability to use a keyboard, mouse, and other computer equipment efficiently.
Must have clear vision for reading, typing, and viewing a computer screen for extended periods.
Hourly Rate $18.00 per hour
Employment Status Part‑time
Seabrook Offers
Medical, Dental and Vision Insurance for all full‑time team members
401(k)
Basic Life Insurance – 100% Company Paid
Voluntary Life, Critical Illness and Accident Insurance
Paid Time Off:
10 days (80 hours) earned with up to 1 year of service.
15 days (120 hours) earned up on completing 1‑4 years of service.
20 days (160 hours) earned upon completing 5‑9 years of service.
25 days (200 hours) earned upon completing 10+ years of service.
Employee Assistance Program
Tuition Reimbursement
Discounts and Rental Credits
Seabrook is an equal opportunity employer, committed to fostering an inclusive and diverse workplace. We encourage candidates of all backgrounds to apply.
#J-18808-Ljbffr
Compétences linguistiques
- English
Avis aux utilisateurs
Cette offre provient d’une plateforme partenaire de TieTalent. Cliquez sur « Postuler maintenant » pour soumettre votre candidature directement sur leur site.