Implementation Lead
Connecticut Innovations
- New York, New York, United States
- New York, New York, United States
À propos
high-performing Onboarding Lead
to join our Client Onboarding team. This person will be the quarterback of new client activations—balancing precision, client communication, and cross-functional coordination. You’ll drive successful onboarding of new buildings and sustainability data coverage, ensuring long-term client satisfaction from day one. What You'll Do Own and manage the end-to-end onboarding process for new client properties—from kickoff through handoff to Client Success. Act as a project lead and point of contact for onboarding Build project timelines, track progress, manage stakeholder communications, and proactively resolve blockers. Drive quality utility data acquisition, QA processes, and setup for ESG reporting tools such as ENERGY STAR Portfolio Manager and GRESB. Collaborate with sales, product, client success and engineering teams to ensure client expectations are met with scalable, efficient solutions. Drive our onboarding metrics—targeting a
You're a Great Fit If You Have 3–5+ years of experience in onboarding, project management, implementation, or client-facing operations in a SaaS or technology-driven environment. Strong organizational and project management skills—you're great at juggling timelines, people, and details. Experience working with utility data, sustainability reporting, or building technologies is a plus (ENERGY STAR, GRESB, LL97, etc.). Excellent communication skills with both technical and non-technical stakeholders. A proactive, solutions-first mindset—you don't just highlight problems, you help fix them. Bonus: Experience with CRE, ESG, or facilities/operations teams. Why Join Enertiv? Mission-driven work: We help reduce emissions, improve building health, and support CRE’s path to net zero. Real ownership: This role is highly visible, impactful, and central to client experience and success. Collaborative culture: Work cross-functionally with product, engineering, ESG experts, and leadership. Growth opportunities: This is a strategic stepping stone into leadership within Client Delivery or ESG. Seniority level
Seniority level Associate Employment type
Employment type Full-time Job function
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Compétences linguistiques
- English
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