Overnight Customer Service Representative - Store 714

Store 714 - 12085 E Colfax (39768 - TSE) - Aurora, CO 80012

Salary Range $19.50 - $21.00 Hourly Position Type Full-Time/Part-Time Education Level High School Category Customer Service

The Customer Service Representative (CSR) is responsible for ensuring safety, profitability, and providing excellent customer service. This is an hourly, non-exempt position that reports to the Store Manager on the maintenance and operation of the company-owned retail facility. If you enjoy working in a fast-paced, team-oriented environment, this is the job for you!

• Provide exemplary, courteous customer service and handle complaints quickly and tactfully
• Utilize suggestive selling techniques to drive sales while maintaining excellent customer rapport
• Process all sales on cash register properly and accurately, handle cash and other forms of payment; follow cash handling procedures to prevent loss and perform basic arithmetic
• Perform multi-function operation of POS (cash register) and other equipment and machines as outlined below
• Perform cleaning duties necessary to maintain site cleanliness inside and out; basic upkeep and/or cleaning of all equipment in the site
• Maintain proper inventory levels and shift closeouts
• Perform duties with minimal supervision, may be required to work irregular work hours
• Notify store management of any observed dishonesty by customers, vendors, or other store employees; follows vendor check-in procedures as well as company policy for confronting shoplifters
• Comply with all company policies and procedures, including relevant governmental regulations
• Complete/attend all required employee orientations, trainings, certifications, and/or meetings

• Ability to stand and/or walk for an entire shift
• Ability to lift and/or carry up to 60 lbs. from ground to waist level as needed (to replenish fountain syrups, stock/maintain inventory, etc.)
• Ability to lift and/or carry up to 30 lbs. from ground to overhead up to 30 minutes of shift (with appropriate safety equipment)
• Ability to push and pull with arms up to a force of 20 lbs.
• Ability to bend at waist with some twisting up to 1 hour of shift
• Ability to grasp, reach and manipulate objects with hands; work requires hand-eye coordination, including climbing a ladder to retrieve materials or place signage, up to 4 hours of shift

• Employee performs approximately 95% of duties indoors
• Exposure to intermittent indoor cold temperature extremes when working in walk-in cooler or freezer
• Work in small spaces at times; work independently
• Work with minimal direction and periodic supervision

• CSRs utilize the following electronic equipment: POS (cash register), store telephone, lottery machine, money order machine, phone card machine, EBT machine, Western Union equipment, food-preparation equipment, etc.
• Employee utilizes the following manual equipment: cleaning supplies (e.g. rubber gloves, mop, broom, degreaser/defoamer, etc.), flat cart, hand truck, grocery basket, etc.
• Employee handles liquids, cloth, plastic, glass, paper, rubber, and cleaning solvents

• High School diploma or GED (preferred)
• Experience in retail sales and customer service (preferred)
• Work as scheduled and arrive on time
• Communicate (orally and in writing) in English and engage in conversation
• Perform basic arithmetic operations
• Work both independently and part of a team as necessary