Customer Service Supervisor - Marion

We're seeking a driven leader who excels in high-energy environments and is passionate about delivering customer-focused solutions. If you take pride in providing outstanding service while empowering others to succeed, we'd love to connect with you!

At Kirby Risk Electrical Supply, our Customer Service Supervisors shape the frontline customer experience through leadership, teamwork, and commitment to customer service excellence.

What You'll Do as a Customer Service Supervisor

Lead with impact by strengthening collaboration, refining processes, and enhancing the customer experience.

You'll:

• Foster an environment of collaboration and team spirit, promoting engagement, communication, and collective accountability among employees
• Monitor branch scheduling to ensure adequate staffing for daily operations
• Select, train, mentor, coach, and conduct performance reviews to promote employee development
• Guide new hire onboarding, assimilation into the company and branch culture
• Proactively resolve customer issues to maintain customer satisfaction, retention, and positive long-term relationships
• Manage all branch operations including Sales Support, Warehouse, Counter, Inside Sales, and Delivery Drivers to maintain continuity and operational effectiveness
• Guarantee the customer counter experience by following planogram standards and maintaining displays, ensuring a clean, organized, and professional customer-facing environment

What Makes You a Great Fit

• High School Diploma/GED or 2+ years relevant College Coursework
• 5+ years of relevant work experience in wholesale industry
• 3+ years of strong interpersonal leadership and customer contact skills
• Knowledge of electrical products and their applications
• Strong written, verbal, and interpersonal communication skills
• Committed to best practices for leadership competencies, people development, and learning
• Detail-oriented with excellent organizational abilities
• Ability to lead by example, promote morale, goal setting and demonstrate teamwork
• Computer skills and aptitude; Microsoft Office

What to Expect in This Role

• Ability to push, pull, carry, lift up to 50 lbs.
• Sit, stand, or walk for extended periods of time
• Bend, stoop, twist, reach, pinch, grab, and shift positions frequently
• Talk or hear both in person and by telephone
• Ability to adjust focus, close vision, discern parts numbers, and signage
• Forklift experience a plus
• Occasional travel required
• Schedule: MondayFriday, 8 am5 pm, with overtime as needed

Why Kirby Risk?

Founded in 1926, Kirby Risk is a trusted leader in electrical supply, manufacturing, and mechanical solutions. Our culture is built on teamwork, respect, and a shared commitment to helping our customers succeed.

When you join Kirby Risk, you're not just taking a jobyou're building a career with opportunities for growth and development.

Benefits That Work for You

We offer a comprehensive package designed to support your health, career, and future:

• Medical, RX, Dental, and Vision insurance
• Life insurance & Employee Assistance Programs
• Tuition reimbursement & on-the-job training
• 401(k) with company match & Profit Sharing
• Paid Time Off (PTO)

Ready to put your leadership skills to work in a role that truly makes a difference? Apply today and grow with Kirby Risk.

To be considered for this position, please apply online: https://www.kirbyrisk.com/careers . Email questions to careers@kirbyrisk.com

Equal Opportunity Employer