Service Scheduling Coordinator
PAC
- Houston, Texas, United States
- Houston, Texas, United States
À propos
Your Role As a Service Scheduling Coordinator, you’ll be the heartbeat of our service operations—scheduling our field and in‑house technicians, providing customer support, and ensuring seamless services. You’ll work in a fast‑paced, high‑volume environment, collaborating across departments to resolve issues and improve processes. This is a remote position; the successful candidate must reside in the Greater Houston, TX area.
Key Responsibilities
Schedule field service and depot repair technicians for installations, maintenance, and emergency calls
Coordinate global service work for warranty and goodwill issues
Manage customer communications, complaints, and updates on job status
Monitor inventory and expedite parts for timely work order completion
Generate and process service programs, work orders, and product returns
Maintain DISA, ASAP, NCMS, and OXY website records
Coordinate OSHA compliance and technician training
Produce daily service scheduling reports using IFS 10 ERP system
Collaborate with sales, service, planning, and procurement teams
Support continuous improvement initiatives across service operations
Qualifications
High school diploma required; associate or bachelor’s degree preferred
Minimum 3 years’ experience in a manufacturing environment within a customer service and/or scheduling role
Minimum one year experience with an ERP system and Microsoft Office Suite
Strong organizational and multi‑tasking skills
Willingness to work overtime as needed
Demonstrated ability to maintain confidentiality
Desired Skills
Exceptional customer service and communication skills
Detail‑oriented with a focus on accuracy
Team player with a proactive attitude
Commitment to continuous improvement and problem‑solving
Benefits PAC offers a comprehensive total rewards package to support your career and personal well‑being:
Health and wellness benefits
401(k) Savings Plan
Paid time off
Tuition assistance
Employee Assistance Program (EAP) …and more!
Privacy – We are committed to the protection and promotion of your privacy. In connection with your application for employment with us at PAC, please click on this link to view our Applicant Privacy Notice. https://www.paclp.com/about-pac/careers/view
PAC is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Compétences linguistiques
- English
Avis aux utilisateurs
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