JetDocs Administrator
Kumar Consulting, LLC
- New York, New York, United States
- New York, New York, United States
À propos
RESPONSIBILITIES
Run weekly reports/ad hoc (HQ Budget)
Troubleshooting
create job descriptions and templates to support the application
Prepare job aides and define site management roles for Jetdocs
Work on enhancements with Andrew (Jetdocs External Team)
Changes / Reconfiguration to job templates
Creation of new requested job templates by various groups
KPI Adherence (close out tickets > 60 days open)
Administration of full JETDOCS Pro Application & all day-to-day requests and activities
Template Owners as needed (email/teams)
All change requests to workflows need to be approved/confirmed by template owners
Workflow groups to move tickets along (as needed)
Offer ad-hoc assistance for complex issues post-transition
Review and refine processes based on feedback from HRIS and end-users.
Maintain open communication for continuous improvement.
DELIVERABLES & Due dates Documents detailing:
Administration of JETDOCS PRO Application
Provide day-to-day support of the JETDOCS Workflow application across USERS
Communicate ownership changes to all stakeholders (Templates, Jetdocs, leadership)
Update system access and modify email distribution
Qualifications EXPERIENCE & EDUCATION
Expert knowledge in JETDOCS Pro (Jetdocs Inc).
Excellent oral, written, presentation, and communication skills
Proficiency with Microsoft Office 2013 (Word, Excel, PowerPoint)
Expert Proficiency with JETDOCS PRO Application
Excellent interpersonal skills, including the ability to work with individuals at all levels of the organization
Strong analytical and problem-solving skills
Ability to effectively prioritize and execute in a high-pressure environment
Ability to independently set priorities and meet deadlines in a fast-paced environment, a self-starter
Familiarity with creating Standard Operating Procedures (SOP’s) and documenting key process requirements, and can produce sample work upon request
This is a remote position.
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Compétences linguistiques
- English
Avis aux utilisateurs
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