Senior Program Specialist
ICF
- Trenton, New Jersey, United States
- Trenton, New Jersey, United States
À propos
New Jersey Remote – candidates must be in or willing to relocate to New Jersey to be considered.
Ready to make a difference?
The Senior Program Specialist, Whole Homes, is a key contributor to the success of Whole Home Energy Assessment and Solutions programs. Working closely with the Senior Program Manager, this role supports the day-to-day operations, management, and execution of programs, with a primary focus on Whole Home Energy Solutions.
Responsibilities
Assist in managing day-to-day operations of the Whole Homes Program; including Whole Home Energy Assessment, Whole Home Energy Solutions and integration of Building Decarbonization.
Support the implementation of Building Decarbonization into the Whole Home Energy Solutions workstreams to meet production goals.
Take the lead on the Multifamily program as needed (includes program management, invoicing, reporting).
Tasks include, but are not limited to: OBR approvals, customer complaint reviews, QA/QC monitoring.
Monitor customer feedback and complaint tracker, driving timely resolution and maintaining a positive customer experience.
Track project progress, address service interruptions promptly, and ensure contractors respond within required timelines.
Collaborate with contractors and other stakeholders to promote program awareness and drive participation.
Serve as a primary point of contact for contractors and field teams, resolving operational issues and facilitating clear communication.
Prepare and deliver reports for internal and external stakeholders, including summaries of production progress and recommendations for improvement.
Participate in technical training sessions and contribute to continuous improvement efforts.
Identify operational inefficiencies and recommend process enhancements to improve turnaround time and service quality.
Support quality assurance protocols and ensure adherence to BPI standards for energy efficiency retrofit.
Minimum Qualifications
Bachelor’s degree in energy management, engineering, environmental science, public administration, or related field (one year of experience can be substituted for one year of education).
5+ years of experience in program coordination, preferably in energy efficiency or housing services.
Preferred Qualifications
Experience and knowledge of energy efficiency programs.
Sound business ethics, including the protection of proprietary and confidential information.
Ability to apply detailed knowledge of organizational procedures to make independent decisions and serve as a credible resource for a senior management team.
Ability to work with all levels of internal staff, as well as outside clients and vendors.
Excellent problem‑solving skills with ability to analyze situations and identify existing or potential problems and recommend solutions.
Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel).
Ability to be flexible to handle multiple priorities.
Outstanding analytical, writing and communication skills.
Excellent interpersonal skills and customer relationship management skills.
Ability to prioritize, multitask, and work in a fast‑paced environment.
Benefits
Quality of life: Flexible workplace arrangements, work‑life balance
Investment of the community: Donation matching, volunteer opportunities
Investment in you: Tuition reimbursement, access to professional development resources, 401(k) matching, Employee Stock Purchase Plan
And many, many more (Ask your recruiter for more details!)
Pay Range $89,261.00 – $151,744.00 (New Jersey Remote Office – NJ99)
EEO Statement We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.
Reasonable Accommodations We will consider for employment qualified applicants with arrest and conviction records. Reasonable accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodations that involve the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.
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Compétences linguistiques
- English
Avis aux utilisateurs
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