Technical Account Manager

BetterCloud

New York, New York, United States

New York, New York, United States

À propos

About PebblePost PebblePost is a leading performance marketing company specializing in programmatic direct mail and CTV. Our proprietary technology leverages online and offline data to drive measurable, incremental outcomes at scale for the world’s top brands. With the ability to identify and reach nearly every U.S. household, and exclusive access to $100B+ in annual transactions and hundreds of billions of real-time intent signals, PebblePost delivers unparalleled precision, scale, and performance for marketing campaigns.
About the role As a Technical Account Manager, you will be responsible for working with and guiding brands toward a successful integration into the PebblePost platform. You will be the main point of contact for any technical needs for those brands you manage. You will also provide brand feedback and escalation to your team lead and product team.
You will report to the Team Lead, Senior Technical Account Manager.
You will:
Project manage the implementation and onboarding of new brands, including identifying technical solutions, JavaScript tag implementation, CRM onboarding, and managing audience segmentation
Serve as the go-to technical contact for both internal and external teams, empowering them with your deep technical expertise and understanding of digital campaign construction
Build relationships with key external technical stakeholders
Proactively ensure deliverables arrive in good order, on time, and fulfill customers’ requirements and expectations>
Communicate status updates across several brand projects to key internal and external stakeholders, such as onboarding requirements and timelines
Provide exceptional customer service through the resolution of technical issues raised by customers and internal teams for both new and existing brands, partnering with Product teams on any escalations
Function as an expert technical resource for executing “best practices” and informal customer questions
Collaborate with our Product and Engineering teams to provide feedback that shapes the platform through bug fixes, future products, and features
Deliver product support by promptly addressing and resolving technical issues, ensuring efficient escalation when necessary
You have:
3+ years’ experience in a brand-facing digital advertising role
Demonstrated expertise in SQL and Python for efficient manipulation of large datasets
Intermediate proficiency with JavaScript and Chrome Developer Tools for debugging code placed on web pages
Communicated complex technical concepts to non-technical brand audiences
Conducted virtual training sessions
Experience with the Google Suite, Query Editors, JIRA, and Confluence tools
Bachelor’s Degree from an accredited college or university
Our Benefits
Remote-friendly team
Unlimited PTO policy
Comprehensive medical, dental and vision plans
Cell phone reimbursement program
Flexible spending (FSA), health savings (HSA), and pre‑tax commuter accounts
Employee‑based 401(k) program
Additional voluntary benefit programs available such as life, critical illness, disability, employee assistance and additional buy‑up options
Salary range: Low: $115,000 - High: $130,000
PebblePost is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law.
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New York, New York, United States

Compétences linguistiques

English

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