Technician Supervisor Remote ServiceNational Seating & Mobility, Inc. • Franklin, Tennessee, United States
Technician Supervisor Remote Service
National Seating & Mobility, Inc.
- Franklin, Tennessee, United States
- Franklin, Tennessee, United States
À propos
Supervise and educate Remote Service Technicians on advanced testing, diagnostics, and repair of all NSM products via remote telematic platforms. Schedule field support Technicians when diagnostics cannot be completely evaluated remotely. Assists in completing work orders, which may involve but is not limited to, the following: verification that all necessary client information is documented, entering equipment details, and verifying eligibility for funding. Performs data entry of all pertinent information, including scanning documentation received. Files documents and folders. Supervises and reviews all documentation to obtain high levels of quality control and compliance. Develops a culture dedicated to customer satisfaction and resolves Branch Leadership comments or concerns about products or services with Manager. Supervises all productivity and performance standards; continuously improving metrics through training and leadership. Assist Manager in branch onboarding of RSS Operations. Provides input into hiring decisions and performance reviews of Technicians. Accesses current information and technological advancements from manufacturers on installations, repairs, and part replacements for all NSM products. Monitors Technician scheduling, operational excellence, and training programs. This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, photocopiers, filing cabinets and fax machines. Some travel may be required as needed. Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is regularly required to sit; use hands repetitively to operate standard office equipment. The employee is frequently required to reach with hands and arms. Required Education, Experience & Competencies:
2-4 years Call Center Experience Advanced understanding of NSM enterprise software for order entry, labor capture, chair configuration, and scheduling. Demonstrates advanced knowledge of diagnostic, troubleshooting, programming and repair protocols for all NSM equipment. Advanced knowledge of NSM Branch & Technical Services operations. Understanding of Advanced Electronic set-up, programming and troubleshooting. Minimum of five years of experience in CRT or related fields. Experience in assembly and/ or repair of mechanical or electronic devices. Previous experience supervising a multifunction operation. Previous experience in implementing Regional and National operational initiatives. Ability to work in a fast-paced environment and manage reporting expectations. Advanced knowledge of computer related skills: Microsoft Office, E-mail, and enterprise software. Must possess valid State Driver’s License and have maintained a safe driving record. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Compétences linguistiques
- English
Avis aux utilisateurs
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