Membership Community Manager
Entreprenista
- Florida, New York, United States
- Florida, New York, United States
À propos
ROLE DESCRIPTION We're seeking a dedicated Community Manager to join our dynamic, women‑led team. The ideal candidate is a detail‑oriented professional with strong communication skills (both written and verbal), excellent judgment, and a passion for fostering positive community engagement. You'll serve as the frontline guardian of our community culture, ensuring our members have a safe, supportive, and vibrant space to connect and grow.
Reporting to the Director of Membership & Community, you will work alongside a team of Community Coordinators who handle post scheduling and event logistics. In this role, you will own the community engagement strategy, developing it, presenting it for Director approval, and overseeing its execution. The ideal candidate is proactive, community‑minded, and thrives in building and maintaining healthy online spaces.
RESPONSIBILITIES Community Moderation & Engagement
Review and action flagged posts to ensure compliance with community guidelines
Move posts to appropriate community rooms/channels for optimal organization and member experience
Actively comment on and engage with member posts to foster connection and conversation
Monitor community discussions and identify any inappropriate content or guideline violations
Flag posts that violate community standards and elevate issues as needed
Direct message members to provide personalized engagement, welcome new members, and build relationships
Develop and own the community engagement strategy (posts, comments, DMs), present to Director for approval, and partner with Community Coordinators on execution
Member Support & Communication
Plan and lead all virtual programming – an average of 10 events per month
Must be comfortable on camera and leading the discussion
Respond to member questions and provide timely, helpful support
Inform members who discuss working with fellow Entreprenistas about social media highlight opportunities and direct them to complete the appropriate form
Answer general inquiries about community features, events, and resources
Maintain a welcoming and supportive tone in all member interactions
Reporting & Insights
Track and report community trends, engagement patterns, and member feedback to the Director of Membership
Identify opportunities to enhance member experience based on observed behaviors and conversations
Provide regular updates on community health, including engagement levels and any concerns
REQUIREMENTS
1-2+ years of experience in community management, social media moderation, or customer support
Strong understanding of online community dynamics and best practices
Excellent written communication skills with the ability to engage authentically and professionally
Sound judgment and ability to make quick decisions in accordance with community guidelines
High emotional intelligence and conflict resolution skills
Detail‑oriented with strong organizational abilities
Self‑motivated and able to work independently in a remote environment
Familiarity with community platforms (Circle experience is a plus)
Passion for supporting women entrepreneurs and fostering inclusive spaces
WHY YOU SHOULD WORK WITH US:
Virtual Office – Work from home
Flexible / negotiable hours
Women‑owned and led business
Access to educational advancement through our virtual events with experts
Exposure to incredible entrepreneurs and leaders
Equal Opportunity Employer. We’re committed to diversity and maintaining a work environment that is free from harassment and discrimination. Applicants from all backgrounds are encouraged to apply, and will not be discriminated against on the basis of any protected status under federal, state, or local law.
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Compétences linguistiques
- English
Avis aux utilisateurs
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