Customer Success Engineer, Database (2nd Shift)DigitalOcean • Boston, Massachusetts, United States
Customer Success Engineer, Database (2nd Shift)
DigitalOcean
- Boston, Massachusetts, United States
- Boston, Massachusetts, United States
À propos
We are looking for a
Customer Success Engineer - Database
who is passionate about cloud infrastructure, database technologies, and delivering exceptional customer experiences, while providing high‑touch, white‑glove support to strategic accounts.
As a Customer Success Engineer at DigitalOcean, you will join a dynamic team dedicated to supporting and empowering customers to successfully run their workloads on our platform. You will work closely with customers to troubleshoot issues, optimize database performance, and guide them in adopting best practices across managed databases and cloud infrastructure.
In this role, you will build strong technical depth across database systems and DigitalOcean products while developing your ability to handle increasingly complex customer scenarios. You will collaborate cross‑functionally with Product and Engineering to ensure seamless customer outcomes. This role reports to the Manager, Customer Success Engineer.
What You’ll Do
Deliver hands‑on technical support for database and cloud infrastructure issues across technologies such as MySQL, PostgreSQL, Valkey (Redis), MongoDB and ClickHouse, with exposure to cloud‑native and Kubernetes environments
Diagnose and resolve production issues impacting database performance, availability, replication, backups, and connectivity
Guide customers in designing scalable, reliable, and high‑performing database architectures on DigitalOcean
Collaborate with senior engineers and stakeholders to support onboarding, migrations, customer success, and the resolution of complex escalations, contributing to root‑cause analysis and resolution
Analyze customer architectures to identify improvement opportunities and recommend best practices
Participate in incident response and on‑call rotations to support critical customer issues
Contribute to team growth through case reviews and knowledge sharing, while developing and maintaining technical documentation and playbooks to drive continuous improvement
Advocate for customer feedback to influence product improvements and platform enhancements
Identify opportunities to leverage automation and AI tools to streamline support workflows, reduce manual effort, and improve response quality
Use monitoring and observability tools to diagnose performance bottlenecks and system behaviour
Key Metrics
Customer Satisfaction (CSAT)
Time to Resolution / SLA adherence
Escalation quality and resolution effectiveness
Documentation and knowledge‑base contributions
Customer adoption of best practices
Required Experience & Skills
2–5 years of experience in technical support, DevOps, cloud engineering, or similar roles
Hands‑on experience with some of the major database systems (e.g., PostgreSQL, MySQL, Redis, MongoDB, ClickHouse), with some familiarity across Kafka and others
Strong foundational knowledge of Linux, networking, and cloud infrastructure concepts
Understanding of database fundamentals including backups, replication, indexing, and performance tuning
Strong troubleshooting skills across application, database, and infrastructure layers
Customer‑first mindset with a passion for solving technical problems and delivering great support experiences
Effective communication skills with the ability to explain technical concepts clearly
Ability to work both independently and collaboratively in a fast‑paced environment
Preferred Qualifications
Proven experience contributing to open‑source projects, particularly in the database ecosystem (e.g., MySQL, PostgreSQL, Redis, MongoDB) or related technologies such as Kafka, OpenSearch, or database migration tools
Exposure to cloud platforms (e.g., AWS, Azure, Google Cloud) and experience with multi‑cloud or hybrid cloud environments
Basic experience with distributed systems or containerised environments (e.g., Kubernetes)
Hands‑on experience with Infrastructure‑as‑Code tools such as Terraform, Helm, or Ansible
Contributions to open‑source projects, technical blogs, or documentation related to databases or cloud‑native technologies
At least one of the database certifications, such as Oracle Certified Professional or Database Administrator
Exposure to one or more programming languages (PHP, Python, NodeJS) or a strong interest in developing coding skills
Compensation Range
$75,200 – $94,000 / Shift hours – 4 pm – 12 am EST
This is a remote role
Why You’ll Like Working for DigitalOcean
We innovate with purpose. You’ll be part of a cutting‑edge technology company with an upward trajectory, proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a shark who thinks big, bold and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions.
We prioritise career development. At DO, you’ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high‑performance organisation that will always challenge you to think big. Our organisational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training and education. All employees have access to LinkedIn Learning’s 10,000+ courses to support their continued growth and development.
We care about your well‑being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to local employee meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.
We reward our employees. The salary range for this position is based on market data, relevant years of experience and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.
DigitalOcean is an equal‑opportunity employer. We do not discriminate on the basis of race, religion, colour, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status or military service.
Application Limit: You may apply to a maximum of 3 positions within any 180‑day period. This policy promotes better role‑candidate matching and encourages thoughtful applications where your qualifications align most strongly.
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Compétences linguistiques
- English
Avis aux utilisateurs
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