Scaled Customer Success Manager
Rhythm Software
- Atlanta, Georgia, United States
- Atlanta, Georgia, United States
À propos
So, we’re looking for the next member of our team who can help shape the future of our market by creating an exceptional customer experience. (Maybe that’s you?)
About our Scaled Customer Success Manager The
Scaled Customer Success Manager (Scaled CSM)
is responsible for supporting the largest segment of Rhythm’s customer base through scalable engagement strategies, digital programs, and lifecycle automation.
This role ensures customers achieve meaningful value from Rhythm while maintaining an exceptional experience at scale.
The Scaled CSM focuses on enabling customers to:
Successfully onboard and adopt the platform
Understand how to use Rhythm effectively
Access training, resources, and best practices
Progress toward success with minimal friction
Through structured playbooks, digital programs, and repeatable processes, the Scaled CSM ensures that every customer—regardless of size—receives consistent guidance and support.
At Rhythm, Scaled Customer Success means:
Delivering value through
automation, digital engagement, and structured lifecycle programs
Providing guidance through
playbooks, knowledge resources, and scalable education
Ensuring every customer has a
clear path from onboarding to long‑term adoption
In this role, you’ll get to: Drive onboarding and early adoption
Guide customers through onboarding programs
Deliver structured onboarding resources and enablement
Activities may include:
Customer kickoff sessions
Training webinars
Onboarding follow‑ups
Resource sharing and enablement
Deliver scalable customer engagement programs Manage programs designed to support many customers simultaneously, including:
Webinars and training sessionsCustomer newsletters and product updates
Community programs
Educational resources and best practices
Execute lifecycle success programs Design and run lifecycle programs that guide customers through their journey with Rhythm.
Onboarding programs
Renewal readiness preparation
Enable customer education and self‑service success Ensure customers have easy access to:
Training resources
Knowledge base materials
Product release updates
Monitor customer health and elevate when needed Track indicators that suggest customers may need additional support, including:
Low product usage
Negative feedback or sentiment
We’re looking for people who:
Have
2–4 years of experience
in Customer Success, Account Management, or Consulting
Have experience supporting
high‑volume customer portfolios
Are comfortable using
automation tools and customer success platforms
Demonstrate strong
communication and program management skills
Experience in SaaS platforms serving associations, nonprofits, or ERP‑adjacent markets is a strong plus
Successful candidates will also:
Think operationally about scaling customer engagement
Demonstrate strong empathy and customer advocacy
Communicate clearly in written and verbal formats
Be highly organized and capable of managing multiple priorities
Thrive in remote, autonomous environments
Be motivated to support mission‑driven organizations
The tools in your tech stack:
Apple (Mac)
Google Suite
Slack
Jira
Asana
Zoom
Calendly
Loom
The perks of being on the Rhythm team: Remote work: We believe our team members can make an impact from anywhere with a stable internet connection, so we are fully and permanently remote.
Healthcare: Keeping our team healthy is one of our top priorities, so employees have access to medical, dental, and vision for themselves and their dependents.
Unlimited vacation: There’s more to life than work, so we want our team to take time off to recharge, have fun, and take care of personal needs.
Financial well‑being: In addition to transparent and equitable pay, we offer employees the opportunity to participate in a 401K.
Ongoing learning: The team at Rhythm is a curious bunch. That’s why we have ongoing learning opportunities like office hours, online courses, and industry conferences.
World‑class team: If you look around at our team, you’ll see a diverse group of helpers, innovators, and creators who love making a difference. Every day, we show up for each other and our customers.
What your compensation will look like:
Cash compensation range: $75,000 – $95,000
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Compétences linguistiques
- English
Avis aux utilisateurs
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