Technical Support Engineer – AI SaaSSkillwork Software & Consulting LTD • Mission, Texas, United States
Technical Support Engineer – AI SaaS
Skillwork Software & Consulting LTD
- Mission, Texas, United States
- Mission, Texas, United States
À propos
Recognized among the top software companies globally, this team is shaping the future of content localization and automation through cutting-edge NLP, deep learning, and seamless integrations with 100+ enterprise systems.
If you’re passionate about high-impact AI products, building meaningful global experiences, and solving complex technical challenges in a fast-moving environment, this is a unique opportunity to get involved.
The role: We are seeking a highly motivated and skilled Technical Support Engineer to join our clients customer support team. As a Technical Support Engineer for the platform, you will work directly with our clients customers and linguists to help them resolve the issues they face while working with the platform and help our client to improve its AI platform.
You will be the face of the company externally when discussing solutions and building relationships with our customers and providing valuable feedback internally to our engineering teams to help improve our products and services. You will collaborate closely with our production and customer success teams and leverage your technical abilities to ensure timely delivery of projects to our customers.
The role also provides you the opportunity to build, fix, and create tools and features that have a direct impact on both internal and external users that depend on our product every day.
It’s a great opportunity to learn a technically complex, customer-oriented product from the inside-out. Every day brings exciting and new challenges!
Responsibilities:
Reproduce customer issues, file bug reports, and coordinate the delivery of fixes.
Be an internal product advocate, track product processes and contribute to the platform feeding back feedback and issues you get back from LILT platform users
Be a key source of knowledge on the LILT platform and APIs, the underlying web-stack technologies, and industry-standard integration methods and best practices.
Interact regularly with Engineering, Production, and cross-functional management on high-profile technical issues to the product support team.
Author knowledge base articles and drive internal knowledge-sharing initiatives.
Who you are:
You are creative, courageous and have strong problem-solving capabilities
You can adapt to change quickly, while dealing with many varied technical support requests and challenges
You are self-driven, flexible, and have the ability to maintain high levels of productivity with minimal supervision; taking accountability for your work and results delivered
You’ve had exposure to uncertain situations and show a history of dealing with ambiguity successfully
You make quick informed decisions under pressure and prioritize appropriately based on urgency, necessity and both internal and external requests
Skills and Experience:
Excellent customer service and problem solving skills
Ability to quickly diagnose, multi-task and resolve customer issues
Must be able to research application database, application code and knowledge base and recreate issues to provide customer solutions
Effectively communicate with customers as required: keeping them informed of incident progress and maintaining records of customer interactions including actions taken – in written and sometimes in a meeting conference call
Must be able to work independently and as a member of a team
STEM degree preferred but not required
Experience with a monitoring tool like Datadog is required
Experience within the localization industry and multiple languages is a plus
Experience in a Technical Support team setting (preferably in enterprise application software support) for more than 2 years
SQL/Relational Databases – minimum 2-5 years
Linux environment and kernel – minimum 2-5 years
Scripting (i.e. Bash, Python, etc.) – minimum 2-3 years
25 days of annual paid leave
Additional health insurance via UNIQA
MultiSport card
Employee Referral Program
Opportunities for professional growth and career development
Dynamic and collaborative work environment
Flexible work schedule and fully remote work
About Skillwork We are a London-born diverse group of techies, entrepreneurs, and business specialists with years of experience in developing innovative digital products for our clients, from startups to corporates. As a team, we combine our unique entrepreneurial mindset with best practices found in enterprise environments, helping founders build great companies, and big companies think more like founders.
With prominent clients such as GSK and partners such as UCL, we find pride in our unique approach to solving our clients’ problems with technology. At Skillwork, we firmly believe that genuine innovation thrives in a culture that is brimming with happy and talented individuals, and where clients engage not with a contractor, but with a true partner that they can talk to and rely on.
Our Mission It is our mission to empower digital evolution and drive innovation, by bringing the right people together and creating a culture of business-oriented techies.
Our Values Valuing relationships is central to our work. We uphold trust, transparency and consistent communication, utilizing these principles to forge enduring partnerships. In doing so we ensure the creation of projects that genuinely meet our partners’ needs.
Community Driven
Cultural Alignment
Celebrating Talent
We not only nurture and support talent, but we also celebrate accomplishments. This creates a positive and supportive environment for those who choose to work with us or for us.
Skillwork Software & Consulting LTD is a company registered in England and Wales under company number 12313261
Office: Level39 1 Canada Square, Canary Wharf, London, United Kingdom, E14 5AB
#J-18808-Ljbffr
Compétences linguistiques
- English
Avis aux utilisateurs
Cette offre provient d’une plateforme partenaire de TieTalent. Cliquez sur « Postuler maintenant » pour soumettre votre candidature directement sur leur site.