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Support Engineer 5ManpowerGroup Global, Inc. • Redmond, Washington, United States
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Support Engineer 5

ManpowerGroup Global, Inc.
  • US
    Redmond, Washington, United States
  • US
    Redmond, Washington, United States
Postuler Maintenant

À propos

Our client, a leading organization in the technology support sector, is seeking a Support Engineer 5 to join their team. As a Support Engineer 5, you will be part of the internal support operations team supporting the management of technical support cases. The ideal candidate will demonstrate strong communication skills, problem-solving abilities, and a proactive attitude, which will align successfully in the organization.
Job Title:
Support Engineer 5
Location:
Remote (within US)
Pay Range:
$45 - $48/hr on W2
What's the Job?
Manage and monitor high-risk support cases to prevent escalations
Engage proactively with support tickets across various platforms, including Azure
Develop improvements to risk evaluation processes through AI prompts and data analysis
Maintain detailed records of communication transactions, issues, and resolutions
Collaborate with team members to enhance support strategies and technical solutions
What's Needed?
Associate's degree in a computer-related field or equivalent training
7-10 years of experience in technical support, with priorsupport delivery experience preferred
Excellent verbal and written communication skills
Strong problem-solving skills and customer service orientation
Ability to work independently and manage time effectively
What's in it for me?
Opportunity to work with a dynamic and innovative support team
Chance to contribute to high-impact projects that improve support processes
Potential for role extension based on performance
Work in a collaborative environment that values diversity and inclusion
Access to professional development and growth opportunities
Upon completion of waiting period consultants are eligible for:
Medical and Prescription Drug Plans
Dental Plan
Vision Plan
Health Savings Account
Health Flexible Spending Account
Dependent Care Flexible Spending Account
Supplemental Life Insurance
Short Term and Long Term Disability Insurance
Business Travel Insurance
401(k), Plus Match
Weekly Pay
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
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  • Redmond, Washington, United States

Compétences linguistiques

  • English
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