Service Coordinator
TSP
- Granite Heights, Wisconsin, United States
- Granite Heights, Wisconsin, United States
À propos
Service Coordinator
role at
TSP .
Remote, Texas – 2025-12-30
Are you considering a career change with the opportunity to work for a company that cares for you? This is it — join our team today as a Service Coordinator. At TSP, we have a proven track record of excellence, largely due to our unique perspective.
Responsibilities
Coordinate and schedule field service technology installations with a focus on cost‑effective resource utilization, including travel and expenses
Manage and track the full lifecycle of professional services bookings from request intake through closeout
Collaborate with field service managers, engineers, and customer partners to ensure appropriately skilled resources are scheduled at times that meet customer needs
Serve as a primary point of contact for customers regarding service status, scheduling, changes, and issue resolution
Monitor scheduling and service request queues to identify new assignments, updates, and work requiring action
Review service requests to understand scope of work, pricing, and billing requirements; correct discrepancies as needed
Assist with service documentation, billing validation, and administrative closeout tasks prior to closing requests
Identify and book on‑job shadowing opportunities to support field engineer training efforts
Proactively identify scheduling conflicts, risks, or delays and elevate issues appropriately
Provide backup support for other coordinators during absences to ensure continuity of service
Maintain accurate, timely updates in scheduling and service management systems to support reporting and billing accuracy
Qualifications & Experience
Ability to prioritize and manage multiple concurrent requests to meet customer SLAs
Strong attention to detail and exceptional organizational skills
Ability to work independently while collaborating effectively with a distributed team
Comfortable supporting customers and internal teams across multiple time zones
Adaptable and able to work in a fast‑paced, ever‑changing environment
Strong interpersonal skills with the ability to tactfully manage scheduling requests and expectations
Problem‑solving mindset with the ability to propose alternative solutions when conflicts arise
Excellent written and verbal communication skills; able to interact professionally with individuals at all levels
Experience scheduling professional services or coordinating service engagements preferred
1–3 years of experience in coordination, scheduling, operations, or a similar role
Experience in IT field service or professional services is a plus, but not required
Team‑oriented mindset with a willingness to assist peers to resolve scheduling challenges
Technologies
Microsoft Office Suite (Excel, Word, PowerPoint)
Google Workspace (Email, Docs, Spreadsheets)
SharePoint navigation
Scheduling and/or service management tools (experience preferred; training provided)
Ability to quickly learn new internal systems and tools
Additional Information About This Role
Pay grade: 18
View our benefits and pay grade information here: https://marketing.mytsp.net/tsp-benefits
Candidates must be authorized to work in the United States
About TSP TSP is award‑winning, customer‑endorsed, and minority‑owned. We provide custom, flexible, and flawlessly executed IT services and talent solutions throughout the United States and Canada.
We create great customer experiences by saving you time and money. We’re driven by integrity — we do what we say we will do — exceeding expectations. Our value‑based pricing focuses on your business objectives, making your success our top priority. We don’t manufacture devices or sell software – our product is our people.
TSP is an equal opportunity employer and welcomes applications from all qualified persons without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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Compétences linguistiques
- English
Avis aux utilisateurs
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