Real Estate Coordinator - Remote (Eastern/Central Time Zone)Anywhere Real Estate • Buffalo, New York, United States
Real Estate Coordinator - Remote (Eastern/Central Time Zone)
Anywhere Real Estate
- Buffalo, New York, United States
- Buffalo, New York, United States
À propos
This role blends customer service, consultative conversations, and case management. It is ideal for someone who enjoys phone‑based work, thrives in a structured environment, and takes pride in delivering a positive and consistent customer experience.
While this position is Remote, the preferred candidate will reside in the Eastern or Central time zones.
What You’ll Do
Serve as the first point of contact for customers entering the real estate referral process, primarily through inbound and outbound phone calls
Verify customer information and clearly explain next steps, timelines, and available real estate services
Conduct real estate needs assessments to understand customer goals, preferences, and transaction requirements
Promote and place referrals for Cartus and Anywhere Real Estate affiliated products and services, including departure and destination broker referrals, mortgage, title, insurance, and CartusConnect, in alignment with client guidelines
Obtain customer consent for referrals to affiliated companies and ensure all placements comply with policy and documentation requirements
Manage an active and evolving caseload, maintaining timely and proactive follow‑up to support customer satisfaction and agent engagement
Accurately document customer interactions, referrals, and updates across multiple systems and CRM tools
Partner with Cartus consultants and internal colleagues to address agent, brokerage, or referral‑related questions
Work toward established service, quality, and productivity metrics in a structured, performance‑driven environment
Qualifications
2–3 years of customer service experience required; call center, inside sales, financial services, or retail experience strongly preferred
High school diploma required; some college preferred
Real estate knowledge (buying, selling, or mortgage processes) preferred but not required
Strong verbal and written communication skills
Comfort navigating multiple digital platforms; experience with CRM systems, Microsoft Office Suite, or Google Workspace strongly preferred
Demonstrated ability to multi‑task, manage competing priorities, and maintain accuracy in a fast‑paced environment
Professional, courteous communication style with a strong focus on customer service
Regular and reliable attendance and punctuality
Commitment to diversity, equity, and inclusion
EEO Statement: EOE including disability/veteran
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Compétences linguistiques
- English
Avis aux utilisateurs
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