Part-Time Customer Service RepresentativePenn State University • University Park, Texas, United States
Part-Time Customer Service Representative
Penn State University
- University Park, Texas, United States
- University Park, Texas, United States
À propos
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Job Description and Position Requirements The College of Agricultural Sciences is seeking applicants for temporary part‑time customer service representatives for the Spotted Lanternfly Call Center.
Responsibilities
Serve as the first‑line point of contact for external stakeholders interested in reporting a Spotted Lanternfly sighting and/or seeking additional information and resources.
Maintain the overall operation and professional image of the customer‑focused call center.
Respond to and refer customer questions and/or needs, provide appropriate responses/services for the situation, and refer to other department(s)/unit(s) when necessary.
Assist with any required reporting with the College SLF team, Pennsylvania Department of Agriculture, and/or United States Department of Agriculture.
Qualifications
Strong customer service skills on the telephone.
Data entry experience.
The ability to use the provided reference materials and provide information about SLF to customers who call in.
Schedule The call center is open Monday through Friday, 8:00 PM – 5:00 PM. We are looking to hire agents to staff the SLF call center who are available to work from April/May through November. Training is held at University Park, but then the position is mainly remote.
Compensation The pay rate for this job is $15.00 per hour.
Background Checks/Clearances Employment with the University will require successful completion of background check(s) in accordance with University policies.
Campus Security Crime Statistics Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.
EEO IS THE LAW Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814‑865‑1473.
Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission.
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