Bilingual Customer Service Coordinator - RemotePREMISE HEALTH • San Antonio, Colorado, United States
Bilingual Customer Service Coordinator - Remote
PREMISE HEALTH
- San Antonio, Colorado, United States
- San Antonio, Colorado, United States
À propos
What You'll Do
Determine requirements by working with customers.
Answer inquiries by clarifying desired information, researching, locating, and providing information.
Resolve problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems.
Fulfill requests by clarifying desired information, completing transactions, and forwarding requests.
Maintain call center database by entering information.
Keep equipment operational by following established procedures and reporting malfunctions.
Update job knowledge by participating in educational opportunities.
Enhance organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
Perform other duties as assigned.
What You'll Bring
High School Diploma or equivalent.
Minimum of one year of Customer Service or Call Center experience.
Bilingual Spanish is a must.
Excellent written and oral communication skills.
Ability to work in a structured environment and adhere to regulatory and compliance requirements.
Strong interpersonal skills; professional, courteous, friendly, and empathetic.
Strong problem‑solving, analytical, and detail‑oriented skills.
Ability to positively adjust to a rapidly changing environment.
Proficiency with MS Word, Excel, and Outlook. PC literacy is required (experience with Windows based applications preferred).
Ability to deal with customers in a professional manner, including handling irate customers and bringing the interaction to a positive conclusion.
Benefits Competitive pay. Additional benefits include medical, dental, vision, life, and disability insurance, a 401(k) program with company match, paid holidays and vacation time, a company‑sponsored wellness program, EAP, and access to virtual primary care and virtual behavioral health at no cost for team members and their dependents. For more details: https://jobs.premisehealth.com/benefits.
Premise is an equal opportunity employer; we value inclusion and do not discriminate based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy and related conditions), gender identity or expression, sexual orientation, age, physical or mental disability, genetic information, past, current or prospective service in the uniformed services, or any other characteristic protected under applicable federal, state, or local law.
Compensation: $15.00 - $15.50 per hour, dependent on experience, qualifications, and location.
Paid time off for employees in Washington or Colorado: 0.0692 hours of paid time off per actual hours worked or based on standard schedule, per pay period, and 10 paid holidays or equivalent.
Posting will close within 90 days of 04/21/2026.
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Compétences linguistiques
- English
Avis aux utilisateurs
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