Account Coordinator
Asymmetric Marketing LLC
- Madison, Wisconsin, United States
- Madison, Wisconsin, United States
À propos
This is a relationship‑focused role. You'll spend your day talking to clients, updating them on progress, gathering feedback, and making sure they always know what's happening with their work.
What You’ll Handle Client Communication & Relationship Management
Be the primary contact for routine client conversations—emails, calls, questions, and updates
Keep clients in the loop on project progress and timeline changes
Translate client feedback to our Director of Ops and communicate our recommendations back to clients
Build trust and rapport so clients feel taken care of
Client Meeting Facilitation
Lead regular check‑in calls with clients to discuss project status and gather feedback
Prepare for meetings by coordinating with our Client Operations Coordinator
Explain the purpose and strategy behind each project in plain language with the help of our VP of Client Strategy
Listen closely to what clients are saying about their business and needs
Keep meetings productive and on track
Communication Triage & Coordination
Be the first responder to incoming client requests and questions
Handle straightforward communications yourself and elevate strategic conversations to VP of Client Strategy
Make sure the right information gets to the right people on our team
Protect our strategist's focus time by managing the steady stream of client communication
Package completed work and walk clients through what we're doing and why
Coordinate file deliveries and explain next steps
Follow up to make sure clients received everything and answer any questions
Deliverable Handoffs
Package completed work and walk clients through what we're doing and why
Coordinate file deliveries and explain next steps
Follow up to make sure clients received everything and answer any questions
Location:
Remote
Reports to:
VP of Client Strategy
Where This Role Can Take You This is a communication‑intensive role that teaches you how client relationships really work. You'll learn how to manage expectations, feedback, and communicate strategy by working alongside experienced account and production leads. As you develop your strategic communication skills, you can naturally grow into more senior responsibilities.
You Might Be a Great Fit If You:
Love talking to people and building relationships
Communicate clearly in writing and in meetings
Can read between the lines and understand what clients really need
Stay calm and professional when managing multiple conversations at once
Enjoy being the person clients trust and turn to
Have good instincts about when to handle something yourself vs. when to bring in someone else
Bonus points if you have experience in marketing or account management
—but it's not required. Strong communication skills and a genuine interest in client relationships matter most.
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Compétences linguistiques
- English
Avis aux utilisateurs
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