Onboarding Specialist - Remote
Steer
- Tampa, Florida, United States
- Tampa, Florida, United States
À propos
Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry. In August 2024 Steer acquired AutoOps – the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile.
About The Role As an Onboarding Success Specialist, you’ll be part of a growing team responsible for launching and supporting a digital experience offering for our customers. This role bridges customer success, onboarding, and basic technical implementation – ensuring every client’s experience is aligned with their business needs and delivers value from day one. You’ll be one of the members of the onboarding team, helping define the playbook and set the tone for how we bring this new solution to life for our customers. Your work will directly impact customer satisfaction, retention, and time-to-value.
You Will
Manage the end‑to‑end onboarding of customers using multiple products including initial outreach, requirements gathering, and setup coordination
Tailor and configure customer‑facing templates based on client inputs and business goals – no custom development required, but small updates and adjustments will be common
Implement scheduling tools and CRM. This includes integration, configuration, training and enablement.
Serve as the primary point of contact for customers throughout their onboarding journey, delivering a high‑touch experience and responsive support
Troubleshoot technical issues and coordinate timely updates to live configurations as needed
Collaborate closely with teammates focused on integrations, scheduling, and CRM setup to create a seamless onboarding experience
Own the free trial to paid conversion process to ensure customer adoption
Seek out new knowledge and approach problems with a mindset of exploration in regards to AutoOps and Steer products
You Have Must‑Have
2+ years of experience in customer onboarding, customer success, or implementation support – ideally in a SaaS or digital tools environment
Experience managing a client‑facing product or tool on behalf of customers (e.g., configuring, launching, or supporting a templated platform, dashboard, or embedded experience)
Strong communication skills
Customer‑first mindset
Ability to manage multiple onboarding projects at once, with strong organization and follow‑through
Proactive, resourceful, and ownership‑driven – you anticipate needs and take initiative
Experience with KPIs, including Time to Live and Time to Onboarding Complete
Experience with a CRM such as HubSpot, Salesforce, etc.
Experience onboarding and training on multiple products or modules
Nice‑to‑Have
Experience with templated content platforms, CMS tools, or WYSIWYG editing
Exposure to scheduling or CRM tools
Comfort with technical troubleshooting or support escalation workflows
Experience with a high‑volume environment and short onboarding cycles
Experience onboarding low‑tech customers
Interview Process
Initial Screen – 20 minutes
Wonderlic Assessment – 35 minutes
Hiring Manager Interview – 30 minutes
Cross Functional Interview – 45 minutes
Career Journey Interview – 60 minutes
Reference Checks
We Offer
100% remote work environment
Medical, Dental, and Vision insurance within 30 days – 100% employer‑paid
Equity package
Flexible PTO with a minimum of 15 days
Generous parental leave
FSA and HSA options
401(k)
Growth & Wellness stipend
Work‑from‑home equipment
Chance to work with the latest technology
A collaborative, high‑ownership culture
Opportunities for development and career growth
Why Join Steer? At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence. Here, you’ll find opportunities to expand your skills, take on career‑shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well‑being. Join Steer to be part of a forward‑thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work.
We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries. Our hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.
#J-18808-Ljbffr
Compétences linguistiques
- English
Avis aux utilisateurs
Cette offre provient d’une plateforme partenaire de TieTalent. Cliquez sur « Postuler maintenant » pour soumettre votre candidature directement sur leur site.