Part Time Remote Customer Service Associate, Temporaryencoura • Austin, Texas, United States
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Part Time Remote Customer Service Associate, Temporary
encoura
- Austin, Texas, United States
- Austin, Texas, United States
À propos
Ready to build real-world experience? As a part‑time, temporary Customer Service Associate, you’ll support students, faculty, and staff across the country while learning industry leading technology like Amazon Connect and Connect Assistant. Associates work in a dynamic, fast‑paced environment and spend their time interfacing with students, faculty, and staff of Higher Education and K‑12 institutions. This is a great opportunity to apply your communication, problem solving, and technical skills in a mission‑driven environment.
A Day in the Life
Support customers via voice and chat using Amazon Connect
Deliver a positive experience through empathy, patience, and clear communication
Resolve customer issues using AWS tools specifically Amazon Connect and Connect Assistant, following defined call flows
Accurately document interactions and manage follow‑ups
Handle multiple tasks in a fast‑paced call center environment
Collaborate with teammates and elevate complex issues as needed
Work assigned shifts, including weekends and holidays
Participate in ongoing training and continuous improvement
About You
Communicate clearly and professionally, bringing empathy, active listening, and patience to every customer interaction
Enjoy helping people, solving problems, and learning new technologies quickly
Adapt well in fast‑paced, changing environments while staying organized and detail‑oriented
Follow structured workflows and procedures with consistency and accuracy
Are motivated to build skills for future opportunities in tech, support, education, or customer experience
Willing to accept a temporary assignment
Must be able to train full‑time (9am‑6pm EST) for 3 days, June 8‑10
Must be available on Mondays due to consistently high call volume and operational demand
Ability to work a part‑time schedule of approximately 20 hours per week, with potential for additional hours based on business needs
High school diploma or equivalent
Must be at least 18 years old
Must have a quiet, distraction‑free home workspace
Ability to learn and use multiple systems, Windows, and monitors
Professional fluency in English (CEFR C1 or higher)
Must reside in an approved state
Home Internet meets the following requirements:
30 Mbps download
15 Mbps upload
100 ms ping or less
Cable, Fiber, or DSL only (no mobile broadband, hotspot, satellite, or point‑to‑point)
WiFi is allowed; wired connection required if WiFi becomes unstable
Must pass a CLEAR identity verification as part of the pre‑employment screening process
Must enroll in and use Multi‑Factor Authentication (MFA) via Okta with Microsoft Authenticator for secure access to company systems
What Makes This Opportunity
Build in‑demand skills using Amazon Connect and cloud‑based support tools
Receive paid training and ongoing support
Gain hands‑on experience in customer experience and tech‑enabled services
Support a mission‑driven environment serving students and educators
Strengthen core skills like communication, customer service, and multitasking
Our Training Approach
You’ll complete a fast‑paced, 3‑day training program with hands‑on, real‑world learning to build proficiency quickly. Ongoing coaching and support from experienced team members will help you succeed as you settle into the role.
Compensation
The hourly rate for this position is
$12.50 . Compensation may include variable pay.
Commitment to Equal Opportunity
Encoura endeavors to provide equal employment opportunities to all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. All applicants must be eligible to work in the U.S. and the Company offers reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law.
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Compétences linguistiques
- English
Avis aux utilisateurs
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