Customer Service Associate

19 2710 Boonville Road - Bryan, TX 77808

Salary Range $13.00 Hourly Position Type Full Time

Summary: Assists with store operations.

Essential Duties and Responsibilities: Include the following, other duties may be assigned:

• Greets customers upon encounter
• Assists customers as needed in finding items and/or answering questions
• Removes out of date items from display area to include pulling wares and clothing.
• Maintains display areas including special displays, racks, shelves, bins, and other areas displaying items for sale
• Monitors and opens dressing rooms and restrooms, as needed
• Watches for theft
• Accepts donations and/or directs donors to donation area; prepares receipts as necessary
• Hangs clothing in production, when needed
• Cleans areas of the store, including restrooms
• Puts merchandise, including wares and clothing, out on the floor

Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All individuals must pass a drug screen. A criminal background check is required.

Education: All educational backgrounds are accepted; or up to one month related experience and/or training; or equivalent combination of education and experience.

Language Skills: Ability to read the English language preferred.

Mathematical Skills: Ability to add and subtract two digit numbers preferred.

Reasoning Ability: Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.

Certificates, Licenses, Registrations: In order to operate a forklift, certification must be obtained through a company-specific training program.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee:

• Must be able to stand up to eight hours a day.
• Must be able to walk up to eight hours per day.
• Must be able to use hands to handle or feel, and reach with hands and arms.
• Must have sufficient eyesight and manual dexterity to discriminate between and classify items.
• Must be able to bend and twist frequently.
• Must be able to regularly lift and carry 25 pounds and occasionally lift and carry up to 100 pounds.
• The employee is frequently required to talk or hear.
• Must be able to follow instructions.
• Specific vision abilities required by this job include close vision (clear vision at 20 inches and less) and color vision (ability to identify and distinguish colors).

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to outdoor weather conditions. The employee is frequently exposed to fumes, airborne particles (lint and dust), and animal hair. The employee is occasionally exposed to moving parts; high, precarious places; and vibration.

The noise level in the work environment varies from quiet to loud.

Job Description Review:

I understand this job description and its requirements; and that I am expected to complete all duties as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. I understand the job functions may be changed from time to time. I will be able to perform the essential functions of this position with or without accommodation. I understand that if I need an accommodation for this position, I will inform the supervisor or a representative from the Human Resource Department of my accommodation needs.

Printed Name - Signature

Employee ID# - Date

Discrimination Reports:

It is the policy of Heart of Texas Goodwill to ensure equal employment opportunity in accordance with all state and federal regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age (40 years old or more), military status, or veteran status is illegal.

Heart of Texas Goodwill managers and employees will comply with state and federal equal employment laws, rules, regulations, and guidelines. Any employees that deliberately violate this policy will be subject to disciplinary action.

Persons who believe Heart of Texas Goodwill has discriminated against them may file a discrimination complaint with the Compliance Officer. The Compliance Officer has full authority to manage issues involving employment discrimination.

Point of contact to file allegations of discrimination:

Compliance Officer

Location: 1700 S New Road, Waco TX 76711

Phone Number: 254-753-7337 ext. 450

Email Address: hr@hotgoodwill.org