Senior Technical Support Analyst

IrishJobs

Dublin, Dublin, Ireland

Dublin, Dublin, Ireland

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À propos

Enterprise People are currently seeking a Senior Technical Support Analyst (Hybrid) for a leading Dublin based financial services client. Our client provides a range of financial solutions and services through its business service offerings, including Financial & Reinsurance, Technology, Transaction Services and Strategic Partnering to a range of local and international clients. The Senior Technical Support Analyst will have the benefit of working closely with skilled team members (Cloud/Security/DevOps) on a day-to-day basis with the opportunity to develop their skills using the latest Cloud and IT Security technologies. This is an excellent opportunity for someone who wants to develop their IT career in a dynamic working environment with a forward-thinking company. The Senior Technical Support Analyst will: KEY RESPONSIBILITIES: Provide technology & Citrix support, assisting with support queries raised by local and global clients. Manage tickets through a helpdesk ticketing system (JIRA). Proactively review, action, monitor and report on all ongoing service requests from clients to ensure successful resolution. Manage access to systems. Maintain the desktop environment. Manage the build and rollout of end user devices. Maintain and produce procedure and technical documentation. Assist with audits as required (Includes ISO27001, CIS and Internal Audits) Provide training material and facilitate training to the business and clients. ADDITIONAL DUTIES As the need arises, assist on project activities within the team including: Understand business users pain points and provide input and expertise to address these. Review and evaluate proposed solutions to meet business requirements. Test and sign off on the delivered solutions. Assist in the implementation of systems and applications and new processes for existing and new clients. Continually develop knowledge and training in systems administration, security & cloud computing. QUALIFICATIONS & EXPERIENCE: A 3rd Level Qualification 4+ Years Technical Support experience Windows 10, Windows 11 and MS Office 365 experience Active Directory and/or MS Server experience Citrix experience (Certification a plus) Basic Networking experience Have an interest in developing knowledge in IT Security and Cloud Computing Cyber Security experience an advantage Financial Services experience MS Certification (MS 365 a plus) Stamp 4 or EU Passport is essential Strong communication and interpersonal skills Individual and team development is at the core of our clients success, peer learning, formal training programmes and career progression opportunities are in place for all employees. OUR CLIENT OFFERS: Excellent career growth opportunities (Local & International) Excellent salary & benefits package (Full Healthcare, very generous bonus, excellent pension etc) Tailored development plan (tuition assistance and professional certifications etc) Stock Options Gym Membership Excellent work-life balance (Hybrid) Please call Patrick Docherty at Enterprise People for more information. Not an exact match for this role. We are IT Recruitment Specialists with a number of live Contract and Permanent vacancies available. Please call Patrick Docherty at Enterprise People to discuss all suitable roles available. Skills: Microsoft Cloud Desktop Support

TLNT1_IJ

Dublin, Dublin, Ireland

Compétences linguistiques

English

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