Customer Service Representative - Inside Sales Support

divh2Inside Sales Solutions/h2pMiller Electric is about building things that matter. As part of the Inside Sales Solutions team, you become an important part of how people build, repair and create to make this a better, brighter world. This role will provide a rewarding work environment where you will create a positive experience for our customers through problem solving and fulfilling their needs. This position will be a part of our machine sales team and will also support the inside sales support initiative. If you have a passion for delivering a best-in-class customer experience, then this role might be a great fit for you!/ppThe location for this position is Appleton, WI./ppHow You Will Make an Impact:/pulliFacilitate the needs of our distributors, field sales team, warehouses, and divisions including but not limited to order entry, expediting, quotes, and returns/liliRecommend the proper welding process and products over the phone or through email with distributors and end user customers. Should possess or be willing and able to learn welding processes, welding equipment or having an electro mechanical background/liliInside sales support, which includes processing sales-related requests from the ITW Sales team and working with distributors on quoting, building packages, pricing, and lead times/liliFacilitate 20+ inbound calls per day assisting distributors and the Miller sales team with product and/or account assistance/liliComplete data entry, including but not limited to, order entry and account management/liliReview and respond to time sensitive emails/liliTimely back-order review with communication regarding updates to distributors and the sales team/liliWork well within the customer support team to identify improvement, projects, scheduling rotation, vacations, and share information learned from internal divisions and customers/liliWill be expected to perform additional duties as needed/li/ulpMinimum Qualifications/pulliDemonstrate a desire to continue to grow professionally through experiences, exposure, and focused training and/or schooling/liliMust demonstrate a positive, enthusiastic, and self-motivated approach, along with a strong commitment to supporting customers and delivering excellent service./liliCRM knowledge is preferred. Demonstrated ability to learn new software systems/liliProficiency with the Microsoft Office and Email systems such as Outlook, with a high level of comfort in moving between multiple information systems/liliAbility to make sound customer-oriented decisions in a fast-paced environment with the ability to multi-task/liliOccasionally collaborate with team to address customer needs and provide excellent customer service/liliExcellent communication skills, with the ability to compose professional emails and communicate professionally through phone calls/liliAbility to build and maintain strong relationships with internal and external customers/li/ulpPreferred Qualifications/pulliMinimum of two years working in an inside sales or account management environment/liliProduct knowledge and basic understanding of welding features/li/ulpCompany Description/ppComprised of a market-leading portfolio of best-in-class brands, the businesses of ITW Welding work together to provide premium performance delivered through a breadth of solutions encompassing welding, cutting, consumables, and accessories. ITW Welding North America represents Miller Electric Welding Equipment, Safety Accessories, Hobart Filler Metals, and Bernard / Tregaskiss MIG Guns./ppMiller Electric Mfg. LLC, is headquartered in Appleton, Wisconsin, and wholly owned by Illinois Tool Works (NYSE: ITW). The company maintains its industry leadership by setting the standard for reliability, quality and responsiveness. Our tagline, The Power of Blue, is inspired by the blue color of Miller equipment./ppThe company began with an innovation that responded to customer needs, growing from a oneman operation in 1929, to the worlds largest manufacturer of arc welding products. Miller keeps the tradition alive by focusing on its top priority: people./ppAdditional Information/ppITW Welding is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status, age, or any other characteristic protected by law./ppWhy ITW Welding?/pulliGenerous Retirement Benefits 401(k) match PLUS an additional retirement contribution to help you plan for the future./liliPaid Time Off 11 paid holidays, 5 sick days, and vacation time to take time for what matters./liliCompany-Paid Insurance Life, ADD, Short-Term Long-Term Disability insurance to give you peace of mind./liliFamily-Friendly Benefits 4 weeks of paid parental leave and adoption reimbursement to support your family journey./liliEducation Assistance tuition reimbursement because we believe in investing in your personal and professional development./li/ulpAt ITW Welding, were not just a place to work were a community that empowers you to grow and make a real impact. Join us and build a career that makes a difference!/p/div