Service Advisor

divh2Service Advisor Position/h2pThe responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled./ppBy working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!/ppService Advisor Compensation and Benefits:/pulliCompetitive Pay/liliFlexible Working Hours/liliHealth Insurance/liliPTO Sick Leave/lili401(K)/li/ulpService Advisor Responsibilities:/pulliGreet customers promptly/liliObtain customer and vehicle information/liliClearly report all vehicle symptoms as described by the customer/liliDetermine and recommend maintenance based on age, mileage and history of vehicle/liliPrepare a complete and accurate estimate of cost for labor and parts/liliEstablish follow up time/liliMonitor the progress of each vehicle throughout the day, and update customers frequently/liliVerify that the final invoice reconciles with the work performed on the repair order/liliExplain all completed work and charges to customers/li/ulpService Advisor Requirements:/pulliPrevious experience at a Ford dealership is a plus/liliAbility to identify the problem quickly/liliKnowledge of automobiles/liliProven record of achieving exceptional customer satisfaction/liliPast experience as a service advisor, assistant lane manager or service consultant/liliVery energetic personality/liliA desire for a long-term career with a growing organization/liliPersonal and professional integrity/liliComputer skills and willingness to learn new programs/liliAbility to learn new technology and repair and service procedures and specifications/liliMinimum of 1 year in service department/liliAbility to lift 50 pounds and work on your feet for extended periods of time/liliAbility to work in a fast-paced environment/liliBasic computer skills/liliPositive, friendly attitude/liliHigh school diploma or equivalent/li/ulpWe are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws./p/div