Inside Sales Representative

Are you passionate about HVAC/R and enjoy helping contractors find the right solutions? Johnstone Supply The Balsan Group is seeking a technically skilled Inside Sales Representative to provide expert guidance, support contractors, and help grow our business.

This is more than a sales roleyou'll be a trusted resource for customers, solving problems, managing orders, and building long-term relationships, all while advancing your career in a fast-growing, team-oriented company.

Why You'll Love Working Here

• Competitive pay + performance bonuses
• Health, dental, vision, and 401(k) with match
• PTO and paid holidays
• Career growth in a fast-growing, team-oriented company

Key Responsibilities

• Provide technical sales support to contractors via phone, email, and walk-ins
• Recommend HVAC/R equipment, parts, and system components based on application and specs
• Assist with troubleshooting systems, cross-referencing parts, and identifying replacements
• Generate and manage quotes, sales orders, and follow-ups to close business
• Build and maintain strong customer relationships to drive repeat sales
• Coordinate with purchasing and warehouse teams to ensure product availability and on-time delivery
• Stay current on manufacturers, product lines, and industry trends
• Support upselling and cross-selling opportunities to maximize revenue

Qualifications

• 2+ years of HVAC/R experience (field, counter sales, or inside sales)
• Strong technical knowledge of HVAC systems, components, and troubleshooting
• Experience with equipment selection, parts lookup, and system applications
• Proven ability to work in a fast-paced inside sales environment
• Strong communication, customer service, and relationship-building skills
• Proficiency with ERP/POS systems and basic computer applications
• Detail-oriented with strong problem-solving skills

Our Culture We value team members who are:

• Humble, Hungry, and People-Smart
• Accountable, proactive, and customer-focused

Growth Opportunities Advance into outside sales, branch leadership, or specialized technical roles as we expand.