Call Center Agent

Position at Big Brand Tire & Service

You'll convert inbound demand into booked appointments and revenue. If you love a scoreboard, thrive in a high-tempo environment, and want a fast track into store leadership, this is your lane. Inbound roles focus on converting warm leads quickly and professionallyperfect for competitive sellers.

• Convert inbound calls to scheduled appointmentshit weekly conversion, tire sales, and appointment/hour targets.
• Qualify needs, recommend the right tires/services, present pricing, and overcome objections with confidence.
• Quote accurately and document in our CRM; follow through on holds and callbacks to close.
• Partner with 300+ stores across multiple states to fill bays and beat daily goals.
• Upskill fastwe'll train you on tire sizing, ratings, and brand positioning so you sell with authority.
• Bring energy every shift and compete (top reps love the pace and the scoreboard).

• 1+ year in sales, call center, retail, or service (automotive a plus, not required).
• You're coachable, competitive, and love closingcomfortable in a goal/metric environment.
• Clear communicator, fast typer, strong multitasker across tools and tabs.
• Reliability and flexible availabilityour customers call when they need us.

• Real career path: many reps move into Sales/Service Advisor, Assistant Manager, and Store Leadership roles.
• Structured incentives: transparent targets with hourly + commission/bonuses; we align pay to hitting goals (OTE philosophy).

• Medical, Dental, Vision, Life, HRA
• 401(k) with company match
• Paid holidays & vacation
• 50+ years of growth and a brand customers trust.

We're expanding rapidly across the West, pairing world-class service with a performance-driven culture. Join a team that promotes from within and rewards people who love to win.

How to apply: Send your resume and a quick note on your proudest sales win. If you like a fast pace, friendly competition, and clear upside, you'll fit right in.

Big Brand Tire & Service is an Equal Opportunity Employer.