Pro-Sell Support Rep

Lakeshore Beverage is seeking a Pro-Sell Support Representative based in Arlington Heights, IL, supporting the North/West Chicago and West Suburbs territory, including Cook, DuPage, and Kane County. This role is responsible for conducting quarterly in-person visits to designated accounts to sell in Lakeshore Beverage products, promote the e-commerce/BEES platform, and coordinate point-of-sale (POS) placements.

• Maintain required in-person retail call frequency and accurately document all required account information in Mobility 360 sales software in alignment with Lakeshore Beverage standards.
• Partner with the Pro-Sell Team Lead to support additional in-person account needs, including POS delivery and BEES/e-commerce platform training.
• Respond to, investigate, and resolve retailer inquiries or issues, escalating to appropriate team members when needed.
• Monitor and ensure compliance with quality control standards, including product freshness and FPL requirements.
• Manage account receivables for assigned accounts as needed.
• Complete all required administrative duties, including reporting, tracking, and customer account maintenance.
• Onboard and support retailers in using the BEES/e-commerce platform for online ordering.
• Coordinate closely with Delivery and Sales teams to ensure effective and timely account servicing.
• Ensure full compliance with all applicable legal requirements and Lakeshore Beverage policies and standards.
• Introduce and actively sell Lakeshore Beverage brands and programs to retail accounts.
• Maintain up-to-date knowledge of all Lakeshore Beverage products and understand assigned territory boundaries.
• Process and fulfill customer requests for point-of-sale materials
• Attend all required sales meetings and company meetings.
• Demonstrate strong customer service skills, including maintaining composure and effectively negotiating with both internal and external stakeholders.
• Maintain a strong internal and external customer-focused mindset.
• Effectively prioritize tasks, manage multiple projects simultaneously, and maintain strong attention to detail.
• Required to work in-office or in the field five days a week, with most of the work week will be in-trade

• Must be at least 21 years of age
• High School diploma/GED
• Valid Driver's License
• Driving record acceptable to the Company
• Proof of automobile insurance
• Highly self-motivated and able to work hours as required (weekends, nights, and holidays)
• Knowledge of local, state, and federal liquor laws.

• Market knowledge
• Ability to learn and apply new skills
• Problem-solving abilities
• Interpersonal skills
• Organizational skills
• Schedule flexibility