AIS Technical Support – Temporaryremoterocketship • New York, New York, United States
AIS Technical Support – Temporary
remoterocketship
- New York, New York, United States
- New York, New York, United States
À propos
Provide client and technical support for veterinarian clinic customers who utilize Telemedicine services. Identify, troubleshoot and resolve connectivity problems encountered when transferring images from the client system to AIS proprietary systems. Provide professional and quality client service and data transfer expertise. Responsible for customer software configuration for new clients. Assist with final testing to ensure the solution is working before the support call is ended. Use established systems to monitor progress, track problem resolution, identify patterns of failure, and communicate unresolved problems to management. Prioritize and complete work on schedule to meet client expectations. May manage escalated issues with other internal/external groups to ensure resolution. Assist AIS clients in improving image quality. Requirements:
2 years of veterinary technician experience or equivalent RVT/LVT Preferred Fluent in English A High School Diploma required, Associates in computer related preferred Typically 2 year’s computer service experience helpful. High quality interpersonal skills, with experience working with clients and maintaining good client relationships. Computer-oriented aptitude required. Identify, analyze and troubleshoot a wide range of complex technical computer and connectivity related problems effectively. Communication skills, both verbal and written, including ability to communicate complex technical issues to technical and non-technical users in a professional, positive, friendly and understandable manner. Benefits:
Paid Time Off & Holidays Medical, Dental, Vision (Multiple Plans Available) Basic Life (Company Paid) & Supplemental Life Short and Long Term Disability (Company Paid) Flexible Spending Accounts/Health Savings Accounts Paid Parental Leave 401(k) with company match Tuition/Continuing Education Reimbursement Life Assistance Program Pet Care Discounts
Compétences linguistiques
- English
Avis aux utilisateurs
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