Shift Operations Lead
Trident Consulting
- Sunnyvale, California, United States
- Sunnyvale, California, United States
À propos
"Shift Operations Lead"
for one of our clients in
"Austin, TX (Onsite)
"
A global leader in business and technology services. Job Title: Shift Operations Lead Location:
Sunnyvale, CA (Onsite) Pay Rate: $30-35/hr. on W2 Duration: 3+ Months (Extension Possible) About the Role · The client is hiring an
OSS Shift Lead
to support live, day-to-day field operations in
Austin, TX / Sunnyvale, CA.
This person will act as the
real-time shift coordinator , making sure onsite staff are fully deployed, coverage gaps are handled quickly, and live operational issues are resolved with minimal disruption. This is a fast-paced, highly visible role ideal for candidates who are comfortable making quick decisions, managing multiple moving parts, and supporting field teams during active shifts. What You’ll Be Doing · Coordinate staffing coverage across active shifts · Monitor attendance, lateness, and no-shows, and take immediate action when needed · Backfill shift gaps in real time through reassignment or escalation · Troubleshoot live shift issues such as late arrivals, setup problems, or onsite confusion · Serve as the primary point of contact for onsite staff during the shift · Communicate clearly with internal teams including Operations, Support, and Launch teams What They’re Looking For ·
1–3 years
of experience in
operations, logistics, hospitality, dispatch, scheduling, or other fast-paced environments · Strong ability to make decisions quickly and solve problems in real time · Excellent communication skills and strong sense of urgency · Comfortable handling multiple tasks and shifting priorities at once · Reliable, responsive, and organized Nice to Have · Experience with
dispatch, shift scheduling, or gig workforce management · Exposure to
last-mile logistics, marketplace operations, or on-demand delivery environments About Trident Consulting Trident Consulting is an award-winning staffing and consulting firm headquartered in San Ramon, CA. Since 2005, we’ve partnered with Fortune 500 and high-growth companies to deliver high-quality talent across technology, engineering, business operations, and professional services. We specialize in contract, contract-to-hire, and direct hire placements, supporting roles across IT, data & analytics, cloud, cybersecurity, finance & accounting, HR, operations, and more. With a strong focus on hard-to-fill and niche positions, our global recruiting engine enables us to deliver speed, quality, and scale
Compétences linguistiques
- English
Avis aux utilisateurs
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