Customer Success Managerremoterocketship • Remote, Oregon, United States
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Customer Success Manager
remoterocketship
- Remote, Oregon, United States
- Remote, Oregon, United States
À propos
Own the customer’s overall adoption strategy Build & maintain the customer’s comprehensive value delivery plan Own, lead & orchestrate end-to-end adoption delivery Serve as the primary point of contact for clients Cultivate and sustain strategic relationships with key clients Collaborate closely with clients to tailor automation solutions Develop and maintain workstream plans, timelines, and deliverables Stay abreast of industry trends and emerging technologies Collaborate with internal technical teams and other stakeholders Requirements:
Experience as a CSM or in a similar customer-facing role Prior cybersecurity experience required; technical experience in threat intelligence preferred Excellent oral presentation and customer interaction skills Technical and troubleshooting skills in at least one software application or technology Proven track record of Technical Account Management or relevant experience Experience in managing multiple stakeholders and projects Customer-oriented, attentive listener Critical thinker and problem solver Team player with good time-management skills Strong interpersonal and communication skills Experience with sales software such as Salesforce, Churn Zero, or other CSM tools Benefits:
Healthcare relocation vacation holidays
Compétences linguistiques
- English
Avis aux utilisateurs
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