Inside Sales Coordinator I

The Inside Sales Coordinator I serves as a key liaison between customers, account managers, production teams, and logistics. This role works closely with a team of Account Managers to ensure excellent customer service, timely order processing, and strong follow-through. The ideal candidate is collaborative, organized, and thrives in a fast-paced, team-oriented environment where safety is a top priority.

Principle Duties and Responsibilities

• Serves as the primary point of contact for day-to-day customer communication, order status updates, and inquiries.
• Works directly with assigned account managers to support their territories and ensure customers' needs are met.
• Collaborates regularly with a regional team of inside sales coordinators to share information, coordinate coverage, and improve internal processes.
• Enters and manages customer orders with accuracy and attention to detail, ensuring alignment with pricing, lead times, and delivery requirements.
• Collaborates closely with production and shipping teams to confirm availability, lead times, and delivery schedules.
• Supports account managers by tracking open orders, assisting with customer follow-up, and being the first line of defense for accounts receivables matters.
• Addresses customer concerns or issues quickly and professionally, escalating when needed.
• Assists with inventory checks, product specifications, and order customizations as needed (e.g., cut-to-size lumber, treated wood, custom crate/skids).
• Supports account managers with various duties (e.g., monthly pricing maintenance, product code requests, design requests) as needed.
• Contributes to continuous improvement initiatives and helps streamline sales processes.
• Works with account managers to comply with customer request and to solve customer problems.
• Prepares various reports and correspondence as required.
• Contributes to a strong culture of teamwork, communication, and safety awareness in all daily activities.
• Performs other duties as needed.

Qualifications

• Minimum of high school graduate
• 1+ year of experience in inside sales, customer service, or order entry - preferably in the packaging, lumber, or manufacturing industries.
• Excellent written and verbal communication skills.
• Strong attention to detail and problem-solving ability.
• Experience with ERP systems and proficiency in Microsoft Office.
• Ability to multitask, stay organized, and manager priorities in a fast-paced environment.
• Team-oriented with a strong customer service mindset.

Preferred (but not required)

• Familiarity with wood products, lumber grades, or industrial packaging terminology.
• Understanding of freight/logistics scheduling.

Compensation & Benefit Information:

Hourly Pay Range: $23.00/hour - $26.00/hour, dependent on experience.

Benefits currently offered to our employees:

• Medical insurance
• Health savings account with company contribution
• Dental insurance
• Vision insurance
• Basic and voluntary life insurance
• Disability insurance
• 401(k) plan with company match
• Paid vacation and holidays
• Stock purchase program with employee discount
• Educational reimbursement
• Wellness programs and challenges
• Other supplemental benefits

The Company is an Equal Opportunity Employer.