À propos
Actively listen to client problems and concerns to effectively remediate issues
Escalate within and outside the team to ensure client service and experience are set at the highest levels
Serve as a technical escalation point, providing mentoring support to staff
Manage tickets and allocating resources as needed
Perform complex repairs to software and peripheral equipment configurations
Set up user accounts and configure email access
Answer user inquiries and train users in the proper use of hardware or software
Complete accurate time entry and documentation of remediation steps
Participate in an on-call rotation (quarterly)
Requirements: Bachelors degree and/or four plus years of related experience
Ability to train and mentor others
Keen ability to problem solve
Innate ability to multitask and stay organized
Exhibit a professional demeanor and strong interpersonal skills
Ability to interact in a variety of situations, including customer service, orientations, training and networking
Must have Managed Service Provider (MSP) experience
Successful completion of a criminal background check, and further background checks if needed.
Benefits: IEG pays a portion of employee premiums for Medical, Dental, and Life Insurance
Vision Insurance
AD&D Insurance
Short-Term and Long-Term Disability Insurance
Flexible Spending Account and Health Savings Account
Flexible Time Off plus Holidays
Matching 401k
Compétences linguistiques
- English
Avis aux utilisateurs
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