Technical support AssistantMeters UK • Morecambe, England, United Kingdom
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Technical support Assistant
Meters UK
- Morecambe, England, United Kingdom
- Morecambe, England, United Kingdom
À propos
We are seeking a proactive and technically minded Assistant to support our Senior Support Technician as part of our dynamic team. The ideal candidate will have a background in technology and customer service, with strong communication and organisational skills.
In this role, you will be responsible for learning and developing expertise in our metering technology, providing first-line technical support to customers via phone and email, and assisting with technical enquiries in a professional and efficient manner. You will also support firmware testing, ensuring product reliability and performance, while maintaining accurate and well-organised records within our database systems.
Key responsibilities include:
* Assisting customers with technical support queries via telephone and email
* Developing knowledge of company products, systems, and metering technology
* Supporting firmware testing and reporting findings
* Maintaining accurate customer and technical records within internal databases
* Assisting the Senior Support Technician with day-to-day technical operations
* Delivering excellent customer service and troubleshooting support
The successful candidate will be detail-oriented, eager to learn, and capable of working both independently and collaboratively within a fast-paced environment. This is an excellent opportunity for someone looking to develop their technical career within an innovative industry.
Pay: £28,000.00 per year
Benefits:
* On-site parking
Work Location: In person
Compétences linguistiques
- English
Avis aux utilisateurs
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