Hotel Duty Manager

IrishJobs

Galway, Galway, Ireland

Galway, Galway, Ireland

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À propos

Who We Are Calusade Hotels Calusade Hotels is an Irish hospitality group owning and operating four well-established hotels: The Keadeen Hotel in Newbridge, Fairways Hotel and The Gateway Hotel in Dundalk, and Hotel Kilmore in County Cavan. Across our hotels we are passionate about delivering warm, genuine hospitality and creating memorable experiences for our guests. Our teams take pride in the service we provide and the welcoming atmosphere we create in each of our properties. At Calusade Hotels we believe exceptional hospitality begins with exceptional people. We are committed to creating a workplace where our teams feel supported, valued and proud to belong. Job Description / Role Details The Keadeen Hotel is a family-run property with a proud tradition of warm hospitality and personalised service. Alongside our accommodation offering, we are well known for our food and beverage operations, as well as our weddings and events business. We are seeking an experienced and hands-on Duty Manager to support daily operations and deliver exceptional guest experiences across all areas of the hotel. Key Responsibilities Act as the management on-duty representative, overseeing all hotel departments during assigned shifts Ensure exceptional guest service and professionally manage guest feedback, complaints, and special requests Oversee front office, food and beverage outlets, and events operations during service periods Support the smooth delivery of weddings, functions, and events, acting as a key point of contact on duty Lead, support, and motivate team members to maintain high service and presentation standards Ensure compliance with health, safety, and security procedures Manage incidents, emergencies, and operational issues confidently and calmly Complete shift handovers and operational reports for senior management Requirements Proven experience in hotel operations in a supervisory or management role Strong background in food and beverage operations Demonstrated experience supporting or managing weddings and events Excellent leadership, communication, and customer service skills Ability to work flexible hours, including evenings, weekends, and public holidays Strong problem-solving skills with a hands-on approach Experience with hotel PMS systems (HotSoft) and POS (Volante) systems is an advantage Why Join Calusade Hotels At Calusade Hotels, we believe exceptional hospitality begins with exceptional people. Across our hotels, we are proud to foster a culture built on teamwork, professionalism and genuine service a place where our teams feel valued, supported and proud to belong. We are committed to creating an environment where our people can thrive, develop their skills and build meaningful careers in hospitality. Many of our team members progress through the organisation, moving into supervisory and management roles as they grow with us. When you join Calusade Hotels, you become part of a professional and welcoming team that takes pride in delivering memorable guest experiences every day. What we offer: Opportunities for career progression across our hotel group Ongoing training, learning and professional development Employee recognition programmes celebrating great performance Incentives and rewards that recognise commitment and excellence Staff rates across our hotels Complimentary meals on duty Pension scheme Healthcare benefits A supportive team culture and positive working environment Employee wellbeing initiatives and support programmes Competitive pay and benefits The opportunity to build a rewarding long-term career in hospitality At Calusade Hotels, we take pride in creating a workplace where our people feel respected, supported and proud to belong.

TLNT1_IJ

Galway, Galway, Ireland

Compétences linguistiques

English

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