Customer Success Managerremoterocketship • Remote, Oregon, United States
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Customer Success Manager
remoterocketship
- Remote, Oregon, United States
- Remote, Oregon, United States
À propos
Own day-to-day customer management, implementation, and ongoing account health across the portfolio Serve as primary point of contact for client communications, escalations, and follow-ups Monitor client health, usage, and satisfaction; proactively address risks Partner with Operations team in Manila on end-to-end onboarding and implementation for new clients Manage and optimize day-to-day Client Success workflows Collaborate with offshore support teams and provide guidance, prioritization, and quality control for client deliverables Track and report on key metrics (retention, churn risk, onboarding timelines, customer health) Requirements:
Experience in automotive industry, preferably with dealership retail experience Proven experience managing enterprise or mid-market clients Strong project management and operational execution skills Experience running client calls independently (executive presence required) Ability to manage multiple stakeholders and priorities simultaneously Comfortable working with offshore or distributed teams Benefits:
Opportunity to shape client experiences Influence operational strategy Collaborate with high-performing teams
Compétences linguistiques
- English
Avis aux utilisateurs
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