Application Support Analyst
remoterocketship
- Remote, Oregon, United States
- Remote, Oregon, United States
À propos
Provide Tier 1 application support for the FOCUS billing system Act as the primary subject matter expert (SME) for FOCUS billing workflows, configurations, and business rules Troubleshoot and resolve issues related to: Charge capture and posting, Claims generation, submission, and reprocessing, Remittances, adjustments, denials, and write-offs, Patient demographics, insurance setup, and eligibility Support Medicare, Medicaid, and commercial payer billing requirements specific to dialysis services Investigate data integrity issues and billing discrepancies; perform root cause analysis and corrective actions Coordinate with Revenue Cycle teams to resolve billing errors and reduce claim denials Manage user access, roles, and permissions within FOCUS Collaborate with internal support teams to resolve upstream data issues impacting billing (interfaces, documentation gaps) Participate in system testing, validation, and change management activities Create and maintain SOPs, billing workflows, and end-user documentation Provide training and ongoing support to billing and clinic operations staff Ensure compliance with HIPAA and healthcare regulatory standards Participate in after-hours or on-call support rotations as required. Requirements:
2+ years of hands-on application support experience in a healthcare billing environment Strong understanding of dialysis revenue cycle processes Knowledge of CMS billing rules, ESRD regulations, and payer requirements Proven troubleshooting, analytical, and problem-solving skills Experience working with ticketing systems ( TeamSupport is a plus) and incident/change management workflows Strong written and verbal communication skills with both technical and non-technical users. Benefits:
Full time employees will also be eligible for enrollment in a wide range of choices of benefits , including medical, dental, vision, basic life insurance, short/long term disability, 401(k) participation (with company match). The Company provides a minimum of 10 days of vacation for new employees , sick time based on state requirements, 8 Company-paid holidays and 2 personal holidays per year.
Compétences linguistiques
- English
Avis aux utilisateurs
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