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Salesforce Solutions Engineer
remoterocketship
- United States
- United States
À propos
Project Delivery, Requirements Gathering & Solution Design Lead Salesforce enhancements end‑to‑end, managing timelines, priorities, dependencies, and stakeholder communication. Partner cross‑functionally with Sales, Marketing, Product, Operations, and IT to understand workflows, gather requirements, and translate needs into user stories, acceptance criteria, and solution designs grounded in Salesforce best practices. Drive continuous improvement by identifying recurring issues and workflow inefficiencies and recommending automation and system enhancements. Salesforce Configuration & Engineering Support Design, configure, and maintain Salesforce solutions (objects, fields, relationships, flows, Lightning pages, reports, dashboards), ensuring strong security, data quality, and access controls. Monitor platform health and integrations to troubleshoot automation failures, data issues, and user‑reported defects. Maintain and update technical and support documentation. QA, UAT, Release Readiness & Enablement Lead QA and UAT planning and execution for Salesforce enhancements, partnering with IT and business stakeholders to validate solutions, manage defect triage and resolution, and obtain business sign‑off prior to production releases. Develop and maintain UAT artifacts, training materials, release notes, and end‑user documentation. Serve as a point of contact for post‑deployment support and troubleshooting, ensuring rapid issue resolution, feature adoption, system stabilization, and ongoing data integrity. Requirements:
Bachelor’s degree in Information Systems, Business, or a related field and 3+ years of Salesforce experience as an Administrator or Consultant, or equivalent combination of education and experience. Salesforce Administrator certification required; additional certifications strongly preferred (Salesforce Business Analyst and/or Sales Cloud Consultant). Strong knowledge of Sales Cloud, Service Cloud with Omni-Channel, Lightning Experience, Flows, and complex reporting and dashboards; familiarity with LWCs, Apex, SOQL, and triggers preferred. Familiarity with CI/CD tools, release pipelines, and source control best practices (i.e. Azure DevOps, Gearset, Git). Proven ability in requirements gathering, process mapping, user story development, QA, UAT execution, and user training. Experience working in Agile environments; Certified Scrum Master preferred. Demonstrated ownership of projects with strong follow-through and accountability. Experience with healthcare or growth-focused organizations. Benefits:
Comprehensive Health & Wellness Benefits: Choice of 2 medical plans, 2 dental plans, and vision coverage, unlimited free mental health benefits and EAP resources, Rewards for challenges and healthy lifestyle activities Family Friendly & Reproductive Health Benefits: Family-building and hormonal health benefits and paid parental leave Time-Based Benefits: Generous PTO or FTO, Paid Holidays + A Day for What Matters Financial Support: Company paid Basic Life and Disability insurance, Supplemental Life, Spending Accounts, 401(k) with employer match and graded vesting Continuing Medical Education (CME) for maintaining and strengthening the knowledge, skills, and expertise of our health center teammates, as applicable
Compétences linguistiques
- English
Avis aux utilisateurs
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