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À propos
Customer Onboarding - High touch engagement with the customer and/or vendors once the order is closed/submitted. Programs all user & group features required for a successful activation/cutover. Coordinate with project management any/all required details to support with the scheduling of installation. Provide day 1 test & turnup support to customers Identify platform or product gaps, providing feedback to product management. Perform new feature interoperability testing, including any necessary UAT. Create, modify, or update platform, feature, portal, and device documentation as needed. Provide single point of contact for large customer onboarding projects. For large/complex opportunities identified by leadership, provide SME support for pre-sales discovery and solution development. Requirements:
5+ years of experience designing advanced managed services Bachelor’s degree Certifications – Voice+, Broadsoft, Ring Central Benefits:
competitive medical, dental, vision, and life insurance an employee assistance program a 401K plan with company match a host of voluntary benefits
Compétences linguistiques
- English
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