À propos
Technical Solutions Engineer - CTMS / Research Solutions Team Location:
Raleigh, NC (Hybrid – 3 days onsite) Duration:
6-Month Contract-to-Hire Start:
ASAP Overview: Verily is seeking a senior-level Technical Solutions Engineer to support the CTS / Research Solutions product area. This role will act as the bridge between Tier 1 Support and Engineering, helping troubleshoot escalated technical issues, resolve platform/application problems, and improve operational support processes. The ideal candidate will have strong troubleshooting capabilities, experience working in cloud-based environments, solid SQL skills, and the ability to read and understand object-oriented code. This is not a pure software engineering role — the focus is on technical support, debugging, issue resolution, and proactive operational improvement. Key Responsibilities: Serve as a Level 2 / Level 3 technical support resource for CTS products Triage and resolve escalated application/platform support tickets Troubleshoot bugs, cloud/service communication issues, and data problems Work closely with engineering teams to identify root causes and improve support workflows Analyze trends and recurring issues to recommend product/process improvements Review logs, APIs, network/service interactions, and cloud infrastructure behavior Help build scalable support processes and automation initiatives leveraging AI tools Communicate effectively with internal stakeholders and technical teams Operate independently in a fast-paced environment with minimal handholding Must-Have Qualifications: Strong understanding of object-oriented programming concepts (Java, C#, Python, etc.) Ability to read/debug code for troubleshooting purposes Strong SQL skills including joins, querying, and data troubleshooting Experience working in cloud environments such as AWS, Azure, or GCP Experience troubleshooting distributed systems, APIs, logs, and service communication Prior experience in technical support, support engineering, platform support, or production support roles Strong communication and customer-facing skills Comfortable working within Jira/ticketing environments Ability to independently create processes and solve ambiguous problems Nice-to-Have Qualifications: Experience with AI tools, automation, or workflow optimization Exposure to scripting or lightweight development work Experience identifying operational trends and driving proactive improvements Google Cloud Platform experience Education: Bachelor’s degree preferred in Computer Science, Engineering, Mathematics, Physics, Statistics, or related technical field Strong technical experience may substitute for formal education in some cases
Compétences linguistiques
- English
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