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À propos
,
Cloud Support Engineer
to join our growing team. Join our dynamic team as a
L2 Cloud Support
Engineer
where you will be the go-to technical resource driving the reliability, performance and security of enterprise-scale networks and cloud environments. You'll troubleshoot complex issues, lead system upgrades, perform proactive health checks and collaborate closely with infrastructure, security and operations teams to keep mission-critical systems running smoothly Job Responsibilities Azure Infrastructure Operations (IaaS) · Deploy, configure, manage, and troubleshoot Azure Virtual Machines, Storage Accounts, Virtual Networks (VNets), Load Balancers, and App Services. · Monitor and optimize Azure infrastructure performance, availability, and scalability. · Implement and maintain Azure Monitoring solutions and alerts. Hybrid Infrastructure & Identity Management · Manage and support hybrid cloud environments integrating on-premises and Azure services. · Administer Microsoft Entra ID (Azure AD), AD Connect, Hybrid Identity, VPNs, and ExpressRoute. · Support Active Directory, Exchange, and Microsoft 365 environments. Incident, Problem & Change Management · Serve as the escalation point for complex L2 infrastructure incidents. · Perform root cause analysis (RCA) and implement corrective/preventive actions. · Participate in incident, change, and problem management processes following ITIL practices. · Ensure timely resolution of infrastructure and network issues. Automation & Scripting · Develop and maintain automation scripts using PowerShell and other scripting languages. Monitoring, Security & Compliance · Monitor infrastructure health, system performance, and security compliance. · Conduct infrastructure audits and maintain operational documentation. Backup & Disaster Recovery · Manage backup policies and disaster recovery plans using Azure Site Recovery and related tools. · Support business continuity and emergency outage response activities. Documentation & Reporting · Create and maintain infrastructure documentation, process documents, network diagrams, and configuration records. · Prepare and deliver system performance statistics and operational reports. Team Collaboration & Leadership · Provide technical guidance and mentorship to junior team members. Required Skills & Experience Microsoft Azure (Compute, Networking, Storage) Microsoft Entra ID (Azure AD) Azure Monitoring & Security Hybrid Cloud Infrastructure Knowledge VMware / Hyper-V Administration Windows Server Administration VPN & ExpressRoute Connectivity PowerShell Scripting / Automation Incident & Change Management Root Cause Analysis (RCA) Preferred Skills & Experience: Microsoft 365 Administration Exchange Administration Backup & Disaster Recovery Solutions IT Infrastructure Monitoring Tools ITIL Process Knowledge Education Required: Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent practical experience. Additional Information: AgreeYa is a global systems integrator delivering competitive advantage for its customers through software, solutions, and services. Established in 1999, AgreeYa is headquartered in Folsom, California, with a global footprint and a team of more than 2,200 staff across offices. AgreeYa works with 500+ organizations ranging from Fortune 100 firms to small and large businesses across industries such as Telecom, Banking, Financial Services & Insurance, Healthcare, Utility & Energy, Technology, Public sector, Pharma & Biotech, and others. Please visit us at www.agreeya.com for more information.
Compétences linguistiques
- English
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