Customer Service Advisor

IrishJobs

Limerick, Wexford, Ireland

Limerick, Wexford, Ireland

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À propos

My client who is based in the Annacotty Business Park is looking for an experienced Customer Service Advisor to join their team to cover a Maternity contract. This will be for 12 months and is an immediate start. Duties * Answering all calls in a professional and timely manner. * Providing high quality Customer Service by responding to any queries raised, taking time to listen and understand the customer concerns, agreeing ownership and a time frame for resolution. * Keeping customers updated through to resolution with regards to any issues raised. * Actively look for opportunities to upsell to our customer base. * Be available within the phone system to pick up calls. * Pick up and deal with all emails and issues relating to your customer base or any that you are looking after, in a timely manner. * Logging all relevant information in a professional manner and forwarding to the most appropriate business source for resolution. * Be proactive by looking for efficiencies in all processes and raising these to the Supervisor in an appropriate manner. Requirements Very good phone etiquette Excellent command of English (written and oral) is a must 1 - 2 years of experience in customer service, tele sales, or inside sales (BPO or e-commerce background preferred). Demonstrated proficiency in typing and grammar Knowledge of relevant software computer applications and equipment High level of empathy, patience, and problem-solving ability. Recruiter:Joyce Coffey INDFRS1 Skills: customer service call centre administration

TLNT1_IJ

Limerick, Wexford, Ireland

Compétences linguistiques

English

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