Pharmacy Technician Leadremoterocketship • Remote, Oregon, United States
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Pharmacy Technician Lead
remoterocketship
- Remote, Oregon, United States
- Remote, Oregon, United States
À propos
Running and compiling multiple daily, weekly and monthly reports under the supervision of the Pharmacist Lead Providing an exceptional customer service experience each day in a phone-based environment Answering inbound calls from current patients and serving as an ExactCare Pharmacy expert to resolve their questions Placing outbound calls to patients to create, maintain or update their medication Making outbound calls to patients to offer MTM comprehensive medication reviews and scheduling or connecting patients to clinical pharmacists for comprehensive medication reviews or clinical education Making outbound calls to assess nonadherence, identifying barriers to adherence, and providing adherence education/contacting providers when needed Screening inbound phone calls and voicemail messages to determine appropriate action and escalating calls as needed Maintaining patient records with strong attention to detail and confidentiality Balancing various tasks/responsibilities and with minimal supervision Performing in a high volume, fast paced environment to support ExactCare’s nationwide patient base Requirements:
High school diploma /GED Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) Must maintain a pharmacy technician registration with State Board of Pharmacy Prior experience in a phone-based pharmacy setting Experience in a patient care environment Prior Managed Care or MTM experience Ability to work independently Self-motivated and goal oriented Comfortable working in a phone-based environment Adaptability to evolving organizational changes and growing healthcare sector Exceptional customer service skills: servicing doctor’s office, pharmacist, and patient needs over the phone Drug knowledge appropriate for a pharmacy technician Pharmacy billing knowledge Proficiency in Microsoft Office, particularly with Excel Compiling, organizing, and merging large data sets, utilizing formulas and Pivot Tables to summarize data Strong prioritization and organizational skills Ability to maintain a high degree of confidentiality Passion to help people and enrich their lives Ability to overcome objections Ability to think critically and document pertinent details in a world-class manner that is compliant with state and federal regulations Exceptional communication skills and experience working in a team Ability to present a warm, friendly, and empathetic atmosphere for patients by using active listening techniques Benefits:
medical/dental/vision flexible spending company-paid life insurance short-term disability voluntary benefits 401(k) Paid Time Off paid holidays
Compétences linguistiques
- English
Avis aux utilisateurs
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