Business Resource Center RepresentativeRexel France • Indianapolis, Indiana, United States
Business Resource Center Representative
Rexel France
- Indianapolis, Indiana, United States
- Indianapolis, Indiana, United States
À propos
What You’ll Do:
Monitor the 800# phone queue and support the Branch rollover calls
Support the Webshop
Manage the Chat inbox
Manage the email inbox
Work with the company’s manufacturer partners on purchase orders and obtain required information to keep items up to date on the company’s digital platforms
Handle customer inquiries, process orders, and resolve customer issues promptly
Directly support the development, implementation, and achievement key performance indicators focused on continuously improving the customer engagement and branch engagement experience
Indirectly influence and encourage team members to drive focus on shared business resource center objectives
Fulfill customer quotations on opportunities that come via inbox and phone
Facilitate new customer leads
Manage international inquiry orders
Manage and update website content in support of digital team (Item addition, maintenance, and removal)
Coordinate, facilitate, and promote aged inventory sales through external digital storefronts (Amazon, E-bay, etc.)
Other duties as assigned
Job Duties Disclaimer:
The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.
Qualifications What You’ll Need
4+ years of experience without a degree
Prior experience in the electric distribution industry a plus
Bachelor's Degree or Equivalent - Required
Knowledge, Skills & Abilities
Detailed knowledge of the company’s website, website items, and ordering process
Understanding of the company’s procurement process for inbound material
Understanding of how item cost works in the company’s Solar Eclipse platform
Ability to communicate effectively with vendor partners daily
Knowledge of Microsoft Tools (PowerPoint, Teams, Excel, Word)
Problem solving skills with a strong attention to detail
Ability to work on or with digital platforms
Customer Service Focused with the ability to communicate written and verbally with customers from a wide variety of backgrounds
Highly organized with the ability to manage tasks, multitask, and complete tasks within allotted timeline
Additional Information Physical Demands:
Sit: Must be able to remain in a stationary position - Frequently – 21% to 50%
Walk: Must be able to move about inside/outside office or work location - Occasionally – up to 20%
Use hands to finger, handle, or feel: Operates a computer and other office machinery - Frequently – 21% to 50%
Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Frequently – 21% to 50%
Weight and Force Demands:
Up to 10 pounds - Occasionally – 20%
Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.
Our Benefits Include:
Medical, Dental, and Vision Insurance
Life Insurance
Short-Term and Long-Term Disability Insurance
401K with Employer Match
Paid vacation and sick time
Paid company holidays plus flexible personal days per year
Tuition Reimbursement
Health & Wellness Programs
Flexible Spending Accounts
HSA Accounts
Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
Employee Discount Programs
Professional Training & Development Programs
Career Advancement Opportunities – We like to promote from within
Our goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce.
Company Description Rexel USA is one of the largest distributors of electrical products, data communication, and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S.
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Compétences linguistiques
- English
Avis aux utilisateurs
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