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À propos
Senior Systems Engineer
with 10+ years of experience supporting
customer-facing order management, monitoring, and provisioning ecosystems
in large-scale B2B delivery environments. This role focuses on
end-to-end order lifecycle management , proactive monitoring, workflow automation, and production support across
CXP (Customer Experience Platform) systems . The ideal candidate will have strong experience in
order flow integrity, triaging, and SLA-driven environments . Key Responsibilities: Order Lifecycle & Workflow Management Support end-to-end order lifecycle:
order capture → validation → provisioning → activation → service enablement Monitor workflows across
CXP platforms and backend systems Track order status including inventory, pricing, compliance, and activation flows Ensure seamless order journey within defined SLAs Monitoring & Production Support Monitor
CXP systems and operational workflows Identify
stuck orders, provisioning failures, and bottlenecks Configure
automated alerts and monitoring dashboards Track system health and performance metrics Provisioning & Activation Support provisioning workflows across
DVS, DMD platforms Coordinate activation via
Vision and Pass DB systems Handle
order reflow and workflow recovery using Pega Automation & Reporting Develop dashboards using
Tableau, Looker, Pega Build automation scripts to improve operational efficiency Analyze trends and recurring issues for improvement Incident Management & Triaging Perform
L1/L2 triaging for stuck or failed orders Conduct root cause analysis and coordinate with engineering teams Manage escalations and support SLA-driven environments Performance & Reliability Identify workflow bottlenecks and optimize performance Support system stability, redundancy, and reliability improvements Required Skills & Experience 10+ years in
Systems Engineering / Production Support / Monitoring Strong experience in
B2B order management and delivery systems Expertise in
order lifecycle workflows (capture → provisioning → activation) Hands-on experience with
CXP platforms (CJCM, OM, DBS, DMD, etc.) Strong knowledge of
Oracle backend systems Experience with
monitoring tools (Tableau, Looker, Pega) Strong experience in
triaging, incident management, and SLA monitoring Experience working in
high-volume production environments Preferred Qualifications Telecom / enterprise hardware domain experience Familiarity with provisioning orchestration workflows ITIL-based production support experience Tools & Technologies Monitoring & Reporting:
Tableau, Looker, Pega Order Systems:
CXP, CJCM, DMD, DVS, OM, Vision, Pass DB Backend:
Oracle Automation:
Scripting, workflow automation tools Work Allocation 60%
Monitoring & workflow automation 25%
Issue triaging & production support 15%
Automation & process improvements At Radiant Digital, we provide IT solutions and consulting services to help government agencies and businesses in the USA, Canada, the Middle East, and Southeast Asia. On the federal side, we support agencies like NASA, the Department of State (DOS), the IRS, ACL, ACF,USDA and many others, along with numerous state and local government agencies. We work with industries like telecom, healthcare, entertainment, oil and gas offering solutions designed to meet their specific needs. We focus on improving systems, making better use of data, and updating applications to keep up with changing markets.
Compétences linguistiques
- English
Avis aux utilisateurs
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