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Principal Service Engineer IS - Platform Engineer - CMDB, APM/EA and ITAM-RemoteProvidence Health & Services • Anchorage, Alaska, United States
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Principal Service Engineer IS - Platform Engineer - CMDB, APM/EA and ITAM-Remote

Providence Health & Services
  • US
    Anchorage, Alaska, United States
  • US
    Anchorage, Alaska, United States
Postuler Maintenant

À propos

Principal Service Engineer IS Service Now- CMDB, APM/EA and ITAM - Remote As a Service Engineer on the ServiceNow team, you'll partner with stakeholders, developers, and product owners early in the lifecycle to design, operate, and continuously improve enterprise‑scale services that empower caregivers. You'll help shape the ServiceNow vision and roadmap, bringing deep technical expertise to guide decisions and deliver measurable outcomes across quality, cost efficiency, usability, and caregiver satisfaction. From turning requirements into clear designs and best practices to engineering resilient, secure, high‑performance solutions, you'll own problems end‑to‑end and drive them to lasting resolution. You'll lead innovation, optimise platform performance and spend, strengthen disaster recovery readiness, and ensure every release is predictable, reliable, and production‑ready. If you thrive on troubleshooting complex issues, building scalable systems, and making a real impact on the caregiver experience, this is your opportunity to lead from the front.
Responsibilities
Own product strategy, roadmap, and backlog for ServiceNow
CMDB, APM, and Asset Management
Gather, analyse, and translate business requirements into
user stories and acceptance criteria
Drive
CMDB design, CSDM alignment, and data quality governance
Enable application lifecycle decisions (rationalisation, modernisation, retirement)
Collaborate with architects, developers, and operations teams using
Agile/Scrum
Support UAT, adoption, and continuous platform improvements
Define and track KPIs, SLAs, and value‑realisation
Location Remote. The role supports 100% virtual work for residents located in Alaska, Washington, Oregon, and California.
Required Qualifications
Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering, or equivalent education/experience
8 years of related experience; more preferred
Strong experience in automation, specifically related to deployment, recovery, or other manual processes
Strong experience with n‑tier solutions
Strong experience with resilience modelling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually)
Strong experience influencing engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service expectations
Strong experience leading and representing the Service in backlog discussions and stand‑ups to establish appropriate prioritisation of live‑site requirements
Strong experience leveraging data and metrics to drive behaviour, process, and priority decisions. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Strong experience in advanced problem solving using systematic procedures and investigating problems utilising root cause analysis
Preferred Qualifications
Strong experience with
ServiceNow CMDB and Application Portfolio Management
Solid understanding of
CSDM and CI relationships
Experience as a
Product Owner, Business Analyst
Agile/Scrum delivery experience
Strong stakeholder management and communication skills
ServiceNow Certifications (CSA, CAD, CMDB, APM, EA, ITAM)
Experience with ServiceNow integrations
Salary Range by Location
AK: Anchorage – Min: $68.33, Max: $116.36
AK: Kodiak, Seward, Valdez – Min: $71.23, Max: $121.29
California: Humboldt – Min: $71.23, Max: $121.29
California: All Northern California – Except Humboldt – Min: $79.92, Max: $136.08
California: All Southern California – Except Bakersfield – Min: $71.23, Max: $121.29
California: Bakersfield – Min: $71.23, Max: $121.29
Oregon: Non‑Portland Service Area – Min: $63.70, Max: $108.47
Oregon: Portland Service Area – Min: $68.33, Max: $116.36
Washington: Western – Except Tukwila – Min: $71.23, Max: $121.29
Washington: Southwest – Olympia, Centralia – Min: $68.33, Max: $116.36
Washington: Clark County – Min: $68.33, Max: $116.36
Washington: Tukwila – Min: $71.23, Max: $121.29
Washington: Eastern – Min: $60.81, Max: $103.54
Washington: Southern‑East – Min: $63.70, Max: $108.47
Equal Employment Opportunity Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings free from unlawful discrimination or harassment on the basis of race, colour, gender, disability, veteran or military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state or federal law. We believe diversity strengthens us, so we are dedicated to shaping an inclusive workforce, learning from each other and creating equal opportunities for advancement.
Fair Chance Hiring Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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  • Anchorage, Alaska, United States

Compétences linguistiques

  • English
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