Desktop and Mobility SupportTata Consultancy Services • San Diego, California, United States
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Desktop and Mobility Support
Tata Consultancy Services
- San Diego, California, United States
- San Diego, California, United States
À propos
Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of Laptop/Desktop/VDI
Solving technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components
Provide support in enrolling the iOS devices in MDM (JAMF) and investigate the incidents and tasks
Deployment of device drivers and windows patch updates
Troubleshoot laptop/desktop performance, group policy, Encryption and failed Software configuration of end user devices
Manage the Security compliance health status of end user workstations
Monitor security patching status and remedy deficiencies proactively
Diagnose, troubleshoot, resolve and escalate supported software, hardware and peripheral incident calls assigned from Service Desk team
Adjust configuration options as required to resolve defects identified while performing corrective action on a device
Investigate desktop level incidents and identify root causes to provide solutions
Deployment, monitoring, reporting of device drivers including BIOS & utilities
Support Windows 11 feature upgrade using modern management techniques – SCCM/Auto Pilot
L2 workstations operational support
Monitor and report on user experience
Report on workstation image deployments and patch compliance metrics
Salary Range $60,000-$70,000 per year
Employee Benefits Summary
Discretionary Annual Incentive
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans
Family Support: Maternal & Parental Leaves
Insurance Options: Auto & Home Insurance, Identity Theft Protection
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement
Time Off: Vacation, Time Off, Sick Leave & Holidays
Legal & Financial Assistance: Legal Assistance, 401(k) Plan, Performance Bonus, College Fund, Student Loan Refinancing
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Compétences linguistiques
- English
Avis aux utilisateurs
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