Claims & Compliance Coordinator

IrishJobs

Wexford, Wexford, Ireland

Wexford, Wexford, Ireland

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À propos

About the Role An established organisation operating within the transport and logistics sector is seeking a Claims & Compliance Coordinator to join its Safety & Compliance function. This role is responsible for the end-to-end management of insurance claims, while also providing administrative and operational support across safety, compliance, and incident management activities. Reporting to the Safety & Compliance Manager, this is a varied, detail-focused role suited to someone with experience in claims handling, insurance administration, or compliance within a regulated environment. Key Responsibilities Claims Management Act as the single point of contact for all insurance claims, including fleet, goods-in-transit, shipping, and employer/public liability claims Manage the full claims lifecycle, ensuring compliance with internal processes and insurer requirements Monitor and respond to claims via email, telephone, and incident reports Accurately capture claim details and record them on internal systems Investigate claims and assess liability, reviewing evidence such as dashcam footage, damage reports, and third-party documentation Coordinate repair estimates and liaise with insurers, solicitors, service providers, and partners Negotiate settlements with third parties where appropriate Maintain accurate and up-to-date claim records throughout each incident Complete associated financial processes, including invoicing for claims Engage with insurers on claims history and support insurance renewal activity Prepare and produce KPI reports and claims metrics for management Incident & Compliance Support Support incident response from a safety and compliance perspective Log, categorise, and track incidents through to resolution Coordinate escalation and internal communications as required Ensure incidents are accurately recorded and progressed in line with procedures Systems & Corrective Actions Log non-conformances arising from incidents, audits, and inspections Maintain corrective action registers and track actions to closure Liaise with stakeholders to ensure timely completion and verification of actions Training & Records Maintain training records and certification logs Monitor compliance with training and certification expiry dates Support continuous improvement initiatives within the Safety & Compliance function General & Ad-Hoc Duties Maintain fleet-related certification records (e.g. CVRT documentation) Carry out system checks on vehicle camera systems and log any faults Prepare KPI and compliance reports for management Skills, Experience & Qualifications Essential Experience in claims handling, insurance, compliance, HSEQ, or transport/logistics environments Strong organisational skills and exceptional attention to detail Ability to manage multiple priorities and deadlines Confident communicator with internal and external stakeholders Proactive and capable of working independently Proficient in Microsoft Office (Word, Excel, Outlook) Desirable CIP or MDI qualification (desirable but not essential) Knowledge of CMR or other transport conventions Experience working with insurers, brokers, or repair/service providers #LI-LM8 Skills: Microsoft office communication organisation Benefits: Pension Life Assurance

TLNT1_IJ

Wexford, Wexford, Ireland

Compétences linguistiques

English

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