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À propos
Position Summary The Senior-Level NOC Engineer (Tier 3) functions as the highest technical escalation point within the global Network Operations Center. This role provides advanced troubleshooting, architecture-level insight, and deep subject matter expertise across complex, multi-vendor network infrastructures. Tier 3 support engineers lead root-cause analysis, oversee major incidents, influence network design standards, and partner with engineering teams to drive stability, scalability, and operational excellence.
Key Responsibilities Advanced Incident & Problem Management - Acts as the final escalation point for all high-severity incidents, providing advanced packet analysis, protocol decoding, and cross-platform correlation. - Performs deep-dive RCA, producing engineering-quality post-incident documentation and recommending long-term corrective actions. - Leads network recovery efforts during outages involving routing instability, security events, hardware failures, or cloud connectivity issues.
Architecture-Level Network Expertise - Expert proficiency with Cisco IOS, Nexus OS, ACI, and Juniper Junos, with the ability to interpret and troubleshoot complex multi-tier architectures. - Designs and validates routing topologies, including large-scale enterprise BGP and OSPF deployments, multi-homing, route reflectors, graceful restart, fast reroute, and policy-based routing. - Deep understanding of F5 LTM/GTM, load-balancing behaviors, DNS architectures, and SSL offloading.
Security, Cloud, & Advanced Platforms - Expert-level support for Cisco ASA, Palo Alto NGFW, IPSec architecture, segmentation policies, and security posture validation. - Advanced experience with AWS Direct Connect, cloud routing, hybrid architectures, and troubleshooting cloud edge connectivity. - Leads analysis of Wi-Fi performance across Aruba WLANs, RF tuning, interference mitigation, and controller-based troubleshooting.
Tools, Automation & Visibility - Mastery of packet analysis tools: Solarwinds, APCON, Wireshark, netflow/sflow platforms. - Develops automation scripts for configuration validation, monitoring, and incident response workflows. - Evaluates and integrates new operational tools and observability platforms.
Cross-Functional Leadership - Partners with Network Engineering to validate new designs, perform pre-deployment testing, and influence standards. - Mentors junior and mid-level NOC engineers, providing technical coaching, lab guidance, and training material. - Engages directly with vendors for escalated TAC cases, hardware escalations, and architectural reviews.
Qualifications and Skills Minimum 5 years of experience
in network administration, including advanced troubleshooting, network design, and implementation.
Bachelors degree
(B.E./B.Tech in Computer Science, IT, Electronics & Communication) or
MCA , or equivalent practical experience. CCNA, CCNP, or CCDP
certifications preferred.
Extensive enterprise network operations and engineering experience , supporting
large-scale, complex environments , with exposure to Tier 3 escalations and high-availability architectures.
Expertise in routing, switching, and WAN technologies , including: Advanced
BGP, OSPF , and
VRF
design and operations
MPLS fundamentals , L2/L3 architectures, and enterprise WAN solutions
Load balancing and resilient network design
Strong network security expertise , including: Firewalls, VPNs, IDS/IPS
Hands-on experience with security-centric platforms and policy-driven architectures
Cloud networking experience
across
AWS, Microsoft Azure, and Google Cloud Platform , including hybrid connectivity and cloud-integrated network designs.
Proficiency in troubleshooting and diagnostics , including: PCAP analysis , deep packet inspection, and root-cause analysis
Advanced troubleshooting across routing, switching, security, and cloud networks
Hands-on experience with leading networking and security platforms , including: Cisco, Juniper, Brocade, Aruba, Palo Alto, and F5
ecosystems
Proficiency with network monitoring and operations tools , such as: SolarWinds, Wireshark , and enterprise Operations Monitoring platforms
Automation and scripting capabilities
using
Python and PowerShell
to improve network efficiency, reliability, and operational scale.
ITSM and workflow tool experience , including
ServiceNow and Jira , supporting incident, problem, change, and escalation management.
Strong operational leadership skills , including the ability to: Lead and coordinate
major incidents under pressure
Provide clear, effective communication during outages and escalations
Drive resolution across cross-functional technical teams
Participation in 24x7 Tier 3 escalation rotation , including support for after-hours change execution and major network event coverage as required.
Excellent problem-solving, communication, and collaboration skills , with proven ability to manage complex network issues, escalations, and operational monitoring responsibilities.
Preferred Skills: Cloud networking experience across AWS, Microsoft Azure, and Google Cloud Platform, including hybrid connectivity and cloud-integrated network designs. Special Factors Sponsorship Vanguard is not offering visa sponsorship for this position.
About Vanguard At Vanguard, we don't just have a missionwe're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best. How We Work Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
Compétences linguistiques
- English
Avis aux utilisateurs
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