À propos
PRINCIPLE FUNCTIONS include the following, other duties may be assigned:
* Requirements Gathering and System Development
* Research and gather functional requirements for interfaces and systems. * Translate business needs into technical specifications for system development or enhancements. * Collaborate with cross-functional teams, including clinical, technical, and revenue cycle subject matter experts, to define functional requirements and information needs for product enhancements and special projects.
* Healthcare Data Analysis and Reporting
* Collect and analyze healthcare data to identify trends, inefficiencies, and areas for improvement. * Analyze and assess Revenue Cycle reports, workflows, and processes, providing recommendations for optimization as necessary. * Collaborate with vendors to create detailed reports, dashboards, and presentations for quality and finance departments, including executives, clinicians, and other department managers.
* System Maintenance and Optimization
* Maintain structured data storage and processing systems using relational databases (SQL). * Ensure hospital systems align with healthcare regulations, such as HIPAA, CMS requirements, and DNV. * Evaluate software updates and revisions, identify impacted stakeholders, and coordinate communication about functionality changes. * Proactively identify and configure application settings to resolve issues, improve workflows, and enhance the end-user experience. * Work with facility and corporate leadership and vendors to support and maintain applications aligned with organizational priorities.
* Issue Resolution and Support
* Perform independent analysis of issues, evaluate possible causes, and determine or coordinate solutions with internal resources or vendors. * Support employees in identifying and troubleshooting Revenue Cycle-related problems, providing timely recommendations and resolutions. * Maintain detailed and up-to-date documentation of issues, resolutions, and projects within the help desk system.
* Training and Communication
* Develop training materials and conduct sessions for staff on new systems or processes. * Effectively communicate with stakeholders to ensure alignment and understanding of updates, workflows, and priorities.
* Customer Service and Collaboration
* Meet service level standards by responding promptly with patience, empathy, courtesy, and attention to detail. * Take ownership in researching solutions and making recommendations. * Work independently and prioritize multiple issues and projects based on current needs.
* Additional Responsibilities
* Participate in departmental on-call rotation schedules. * Travel occasionally to facilities as needed.
JOB KNOWLEDGE & QUALIFICATIONS Education
* Bachelor's degree in computer science, Information Systems, or other related field. * Or a minimum of five years' work experience managing and supporting EHR revenue cycle and patient access applications.
Training and Experience
* 3+ years EHR applications support experience in inpatient hospital setting. * 3+ years' experience supporting revenue cycle and patient access applications. * MEDITECH Expanse experience preferred. * Demonstrated implementation, problem resolution, change management and system optimization experience and expertise. * Must have extensive knowledge of end-to-end revenue cycle processes and business operations and objectives within a healthcare system, finance experience preferred.
Certificates, Licenses, Registrations
* Valid Washington state driver's license, minimum state required liability auto insurance, insurable with the District's insurance carrier and reliable transportation required.
Benefit Information and Wage Transparancy: WhidbeyHealth Employees who work a 0.6 FTE or higher are categorized as, "benefit eligible".
Click here for benefit information. (https://whidbeyhealth.org/wp-content/uploads/2022/12/WhidbeyHealth-Benefit-Information.pdf) Salary Range: $85,000 - $105,000
Compensation details: 85000-105000 Yearly Salary
PI587432abc27c-29400-39212187
Compétences linguistiques
- English
Avis aux utilisateurs
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